Full-Time
Technical Support Engineer
Posted on 4/2/2024
Digital adoption platform for enterprise software
Compensation Overview
$75,000 - $80,000Annually
Junior
San Francisco, CA, USA
- 2+ years in a customer facing role
- Up to 1 year experience in software support an advantage
- Beginner to intermediate knowledge of HTML, jQuery, CSS
- Problem-solving mentality with a customer-first mindset
- Experience communicating in variety of formats (written, live chat, conference calls, in-person)
- Comfortable using application logs, browser dev tools, and other tools to investigate issues
- An ability to quickly understand and articulate new technologies
- Ability to work independently, with little direct supervision and as part of a team
- Excellent analytical and organizational abilities
- Ability to remain calm, composed and articulate when dealing with tough customer situations
- Must be able to work weekend, evening hours, and holiday shifts as required
- Must be able to work Tuesdays, Wednesdays, Thursdays onsite at San Francisco or Austin office
- Communicate with customers primarily by email, live chat and outbound phone calls/screen shares
- Be a trusted contact for WalkMe's portfolio of customers to help promote product knowledge and self-sufficiency during support interactions
- Gain an in-depth knowledge of the WalkMe product and its available features
- Engage customers to understand what they are trying to achieve and ensure they have the right guidance
- Learn and retain product knowledge to understand and apply WalkMe's best practices for usage of the product
- Think of creative ways to achieve a better overall experience and share those with the management team
At this company, employees contribute to pioneering a Digital Adoption Platform (DAP) that enhances user experiences across various enterprise software solutions. Working here means being part of a team that focuses on not only improving productivity through technological solutions but also enriching the workflow with real-time, contextual user assistance. The company’s commitment to creating an intuitive, supportive work environment mirrors its dedication to client success, offering both personal and professional growth opportunities.
Company Stage
IPO
Total Funding
$579.5M
Headquarters
San Francisco, California
Founded
2011
6 month growth
↓ -1%1 year growth
↓ -10%2 year growth
↓ -14%Benefits
Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
401(k) with company matching program
Parental Leave programs
Vacation policy to encourage a healthy work-life balance
WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement