Solution Specialist - Salesforce Marketing Cloud Engagement

COMMUNITY OF PRACTICE: Digital Delivery

PRIMARY SOLUTIONS GROUP: Salesforce

REPORTS TO: Associate Director, Salesforce Solutions

LOCATION: Buenos Aires & Santiago de Chile (hybrid)

EMPLOYMENT TYPE: Full time, regular

Who Is Marcus Thomas?

Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people.

We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward.

Location and Work Arrangement

Local candidates are preferred for this role.

• Buenos Aires: Employees in the Buenos Aires area work from the BA office each Tuesday & Wednesday.
• Santiago de Chile: Employees in the Buenos Aires area work from the Santiago office each Tuesday & Wednesday.
• Remote: Employees elsewhere in LATAM may work remotely.

Candidates must have an established primary residence in an approved state before an offer can be issued. We can’t issue an offer based on a planned future move without a valid address.

About the Role

The ideal candidate for the Solution Specialist position combines foundational Salesforce Marketing Cloud Engagement (MCE) knowledge with strong execution skills and a willingness to learn solution design and consulting best practices. Working under the guidance of a Solutions Architect or Technical Architect, the Solution Specialist supports the implementation of Salesforce marketing technology solutions through platform configuration, campaign execution, testing, documentation, and requirements analysis.

This role serves as a key contributor to project delivery while developing the technical, analytical, and consulting skills required to progress toward a Solutions Architect position.

Daily Responsibilities:

·Support Solutions Architects and Technical Architects in the implementation of Salesforce solutions.

·Configure and maintain Marketing Cloud Engagement components including Email Studio, Journey Builder, Contact Builder, Automation Studio, and Mobile Studio when applicable.

·Build, test, and deploy campaigns, customer journeys, automations, and audience segmentation.

·Assist with requirements gathering, documentation, and implementation activities.

·Execute assigned project tasks in alignment with defined solution designs and best practices.

·Participate in testing, quality assurance, deployment validation, and issue resolution.

·Support release activities and maintain project documentation.

·Collaborate with architects, developers, project managers, and client stakeholders throughout the project lifecycle.

·Contribute to internal knowledge sharing, reusable assets, and continuous improvement initiatives.

Technical Knowledge:

·Experience with Salesforce Marketing Cloud Engagement (MCE).

·Experience building campaigns, customer journeys, automations, and audience segmentation.

·Understanding of email marketing, marketing automation, and customer journey concepts.

·Familiarity with Contact Builder, Data Extensions, and Subscriber Management.

·Experience using Lucidchart or similar tools for process and solution documentation.

·Participation in projects using Agile, Lean, or Waterfall methodologies.

·Familiarity with SQL, AMPscript, HTML, or related technologies preferred.

·Exposure to Marketing Cloud Next and Salesforce Data Cloud (D360) is a plus.

Preferred Qualifications

·English: Intermediate level.

·Strong organization and attention to detail.

·Minimum of one (1) year of experience with Salesforce Marketing Cloud or a comparable marketing automation platform.

·Experience working within consulting, professional services, or client-facing environments preferred.

·Exposure to Salesforce AI capabilities, including Agentforce, Einstein, and AI-driven marketing solutions is a plus.

·Familiarity with generative AI tools and concepts, including prompt engineering, AI-assisted content creation, productivity copilots, and responsible AI best practices is a plus.

·Salesforce Marketing Cloud Email Specialist certification preferred.

·Salesforce Marketing Cloud Administrator certification preferred.

Team Focus:

·Promote collaborative teamwork with peers, project teams, and clients.

·Maintain a positive attitude and commitment to delivery excellence.

·Demonstrate ownership, accountability, and attention to quality.

·Continuously expand Salesforce, consulting, and solution delivery skills.

·Support knowledge sharing and contribute to the growth of the Salesforce practice.

ECOSYSTEMS TEAM VALUES

We believe technical excellence works best paired with strong human skills. In this role, you’ll succeed if you bring:

• Adaptability and resilience across dynamic and fast-paced projects.

• A growth mindset and self-awareness that fuel continuous learning.

• Clear and empathetic communication with both technical and nontechnical teams.

• Organization and time management that help you lead yourself and support others.

• Creativity and innovation when tackling technical challenges.

• Strong analytical thinking and decision-making capabilities.

• A collaborative spirit and willingness to educate and uplift others.

Benefits Highlights

• Eligible for Monthly Recognition Awards.
• Kentico & Salesforce Certification exams paid for by Marcus Thomas.
• Monetary bonus for earning strategic certifications and accreditations.
• $20/month toward home internet/connectivity (the equivalent in local currency)
• Health and Wellness: You will be reimbursed up to $200 annually (the equivalent in local currency), per eligible staff member, for costs associated with health and wellness, including, but not limited to, gym memberships, psychology sessions, fitness watches and apps, fitness/soccer/yoga equipment and gear, and running shoes.

Time Off

• Paid, flexible time off (Sick/Study/Vacation legal system)
• Paid, observed local National Holidays
• Paid, 1 week extra per year as personal time off
• Paid, Paternity leave: 4 weeks of time off

Growth

• Annual Diversity & Inclusion Training
• Time for Training / Certification
• English Classes

Perks

• Health insurance family pack (ARG: OSDE 310)
• Access to common spaces & events
• Travel opportunities
• Employee anniversary gift: breakfast delivery, except for Milestone anniversaries.

Team Values

At Marcus Thomas, our values shape how we work with each other and with our clients.

Community – We contribute to the growth of our agency, our industry and our communities.

Accountability – We show up, keep our word, and take ownership of our work and results.

Collaboration – We lead with empathy, listen actively and value every voice.

Curiosity – We stay curious, ask questions and bring new ideas to the table.

Diversity – We respect and celebrate different perspectives because they make the work stronger.

Make Work Play – We bring energy, creativity and joy into everything we do.

Our Hiring Process

Our hiring process helps us learn about your experience while giving you a clear understanding of the role, team and agency. It typically includes an initial recruiter conversation, a hiring manager interview, a team or leadership interview, and final selection.

We may use AI-assisted tools to help organize and review application materials. These tools may compare résumé information with job qualifications and highlight relevant experience for our recruiting team. Candidates may opt out of AI-assisted résumé screening when applying.

With candidate consent, we may use AI-assisted tools to record and transcribe interviews. Candidates may opt out of recording or transcription at any stage without affecting their consideration.

AI tools don’t make hiring decisions. Our recruiting and hiring teams review candidate information and decide who moves forward.

Diversity, Equity & Inclusion

At Marcus Thomas, different perspectives strengthen our teams and our work. We’re committed to fair access to opportunity and an environment where employees can contribute, develop and succeed.

We encourage applications from people with a wide range of identities, experiences and backgrounds, including those historically underrepresented in advertising and marketing.

Marcus Thomas provides equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any status protected by applicable law.