Full-Time
Head of Engineering
Updated on 6/24/2026
Third Way Health
201-500 employees
AI-enabled front-office healthcare workflow services
No salary listed
No H1B Sponsorship
Cambridge, MA, USA
In Person
Must be authorized to work in the United States without sponsorship.
 Engineering Management (1) |
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- 10+ years of software engineering experience
- 5+ years leading distributed engineering teams (20+ engineers)
- Experience building production-grade platforms handling high transaction loads (e.g., hundreds of thousands of daily transactions, supporting AI/ML workloads)
- Experience implementing enterprise-grade security controls and compliance frameworks (HIPAA, SOC 2)
- Candidates must have authorization to work in the United States without requiring sponsorship now or in the future
- Lead a global team developers to ready our conversational platform, workflow engines, and data foundation to support our rapidly growing customer footprint
- Champion the technical vision for vertical AI across the healthcare front office, serving as a key voice internally for how we leverage technology to better serve patients, and an ambassador externally of our engineering brand
- Serve as the principal technical collaborator with growth and operations (patient care) teams to advocate for the security, reliability, and scalability of all front office workflows supported by our platform
- Build and mentor a high-performing technical team of individual contributors, technical leads, and managers
- Drive continual improvement of our technical tooling and engineering practices for high velocity, high reliability software development, including AI-enabled development workflows
- Own technical controls within our enterprise compliance framework that software development life cycle
- Shape our engineering culture and model behaviors that drive ownership, collaboration, and continual growth
- 10+ years of software engineering experience with 5+ years leading distributed engineering teams (20+ engineers)
- Proven track record scaling engineering organizations through rapid growth (3x+ team expansion, including individual contributors and managers), strengthening engineering standards, while balancing tech debt and development velocity
- Experience building production-grade platforms handling high transaction loads (e.g., hundreds of thousands of daily transactions, supporting AI/ML workloads)
- Compelling perspective on building an engineering culture focused on growth, creativity, and excellence, with success recruiting, developing, retaining top technical talent
- Deep expertise in conversational user experiences or workflow automation platforms
- Track record building production systems leveraging complex third-party integrations (healthcare systems/EHRs preferred)
- Experience implementing enterprise-grade security controls and compliance frameworks (HIPAA, SOC 2)
- Authorization to work in the United States without sponsorship
Third Way Health provides AI-powered operational services for healthcare organizations, focusing on front-office tasks to reduce administrative burdens and improve patient access. Its Ascend platform includes modules like Patient Access as a Service for calls and scheduling, Front Office as a Service for insurance verification and prior authorizations, Digital Front Door for online self-service, Dyno AI Voice Assistant for multilingual support, and AI Agent Assist to help human agents, with AI AutoQA monitoring for quality. The company differentiates itself by combining human expertise with AI and by taking on operational ownership of tasks through a white-glove, 12-week embedded service model, rather than merely selling software. Its goal is to lower front-office costs, increase patient visits, and cut phone wait times, while expanding its AI capabilities and client base across medical practices, payers, and MSOs.
Company Size
201-500
Company Stage
Series A
Total Funding
$16.6M
Headquarters
Los Angeles, California
Founded
2022
Your Connections
People at Third Way Health who can refer or advise you
Simplify's Take
What believers are saying
- Healthcare BPO market grows from $347B in 2025 to $593B by 2030 at 11.28% CAGR.
- Clients cut costs 40%, boost visits 11%, halve wait times via hybrid model.
- Series A $15M from Health Velocity Capital scales operations post-2025 MedPOINT investment.
What critics are saying
- Olive AI successors and Hyro capture share with cheaper pure-AI in 6-12 months.
- Dyno AI inaccuracies trigger 15% claim denials and client churn in 3-6 months.
- MedPOINT and Astrana force undervalued acquisition in 18-24 months post-Series A.
What makes Third Way Health unique
- Third Way Health combines AI with human agents for end-to-end front-office ownership.
- Ascend platform delivers Patient Access as a Service and Dyno AI multilingual support.
- White-glove 12-week implementation embeds teams unlike software-only vendors.
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Benefits
Flexible Work Hours
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -1%2 year growth
↑ 4%Third Way Health raises $15M to scale AI workflow platform. The funds will be used to enhance the company's hybrid human and AI-powered operating platform, scale its reach and grow its workforce. By Jessica Hagen | February 27, 2026 | 5:38 PM Third Way Health, which offers AI to help healthcare organizations streamline workflows, has closed an oversubscribed $15 million Series A funding round led by Health Velocity Capital, bringing its total raise to $22.5 million. WHAT IT DOES The company offers a hybrid human and AI operating platform, Ascend, which includes tools like Dyno AI Voice Assist for scheduling, billing, and other inquiries. The program is available in multiple languages. Third Way Health also offers clinical and operational-decision software. The Los Angeles-based company will use the funds to scale its operational footprint and advance its technology. It will also expand its workforce, including its sales and implementation teams. "Today's healthcare practices require solutions that support sustainable growth and adapt to ever-evolving workflows. AI can be a useful tool in getting there - but to see real impact and true ROI, AI solutions must be informed and supported by the right underlying data and process infrastructure," Frederik Mueller, cofounder and CEO of ThirdWay Health, told MobiHealthNews. "At Third Way Health, we design and manage streamlined workflows and data systems that allow AI to deliver value at scale. Unlike standalone AI tools, we work as a partner to redesign the entire front office - calls, scheduling, eligibility, follow-ups - and then layer automation on top. With this funding, we are accelerating our ability to scale that model that levels one of healthcare's largest roadblocks." MARKET SNAPSHOT In 2025, the company announced a strategic investment from MedPOINT Management. The amount invested was undisclosed. In 2023, the company raised $1.55 million in pre-seed funding, led by Apollo Medical Holdings (ApolloMed). The company said the pre-seed funding would allow it to establish operations in the U.S. and Colombia, and launch two pilot practices in California and New York.
Third Way Health has raised $15 million in a Series A round led by Health Velocity Capital, bringing its total funding to $22.5 million. The company provides AI-powered front-office services for healthcare practices, supporting organisations that collectively serve over five million patients annually. The Los Angeles-based startup offers comprehensive administrative solutions, from scheduling to prior authorisation, through dedicated teams embedded in client workflows. Implementation takes as little as 12 weeks. Third Way Health has helped clients reduce front-office costs by up to 40%, increase patient visits by 11% on average, and halve phone wait times. The funding will support customer growth, expand operations, and advance automation capabilities. The round follows a strategic investment from Astrana Health and MedPOINT Management in 2025.
MedPOINT Management has made a strategic investment in Third Way Health (TWH), an AI-enabled services partner for healthcare organizations. This investment strengthens their partnership, aiming to enhance healthcare operations through technology, allowing providers to focus on patient care. TWH will use the investment to expand its technology platform and team, advancing its AI-driven operating model.
/PRNewswire/ -- Third Way Health, Inc. (TWH), a leading AI-enabled services partner for healthcare organizations, today announced a strategic investment from...
/PRNewswire/ -- Third Way Health, an end-to-end front office solution which reduces the administrative burden of medical practices and enhances the patient...