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Majestic Photobooth

Field Service Representative

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeBoston, MA, USA$26 - $28 /hrIn-person

About the Job

Requirements

  • Have a valid driver's license, a reliable personal vehicle, and proof of insurance.
  • Be able to work a Wednesday–Sunday schedule, including evenings as needed.
  • Be able to lift and move booth components and media supplies weighing up to 50 pounds and stand or walk for extended periods.
  • Be comfortable using a smartphone for ticketing, photos, and communication throughout the day.
  • Have 1–3 years of experience in field service, hospitality, events, retail operations, delivery or route work, or another hands-on customer-facing role.
  • Communicate clearly and courteously with a range of people.
  • Demonstrate strong follow-through and time management.
  • Be self-motivated and comfortable working independently within an assigned territory.
  • Perform basic technical troubleshooting, including connectivity, printers, and resets.
  • Be comfortable learning HubSpot, Google Workspace, and the company's booth systems.

Responsibilities

  • Respond to service tickets across the territory, accepting them within four hours and resolving them within 24 hours.
  • Keep every booth stocked, clean, and working by replenishing media, resolving printer and connectivity issues, cleaning, and performing light maintenance.
  • Plan and run restocking routes so booths receive paper and ribbon before supplies run out, reducing paper-change service calls.
  • Visit and spot-check booths proactively to catch problems before they become service calls.
  • Manage media and backup-kit inventory and coordinate resupply with the supply chain team.
  • Build and maintain relationships with venue staff and management as the company's local point of contact.
  • Collect venue feedback and relay issues, risks, and opportunities to the appropriate internal teams.
  • Identify promising new venues through local outreach, referrals, and networking; have the initial conversation and hand qualified opportunities to Account Executives.
  • Document every service visit with photos and notes in the ticketing system, and keep venue and prospect activity current in HubSpot.
  • Communicate availability in advance and coordinate with approved local backup to maintain market coverage when off.
  • Assist with local installs and events when the deployment team needs additional help.

Desired Qualifications

  • Experience servicing equipment, vending machines, or kiosks is a plus.
  • Experience in nightlife, bars, restaurants, or venue operations is a plus.

About the Company

Company size
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Company stage
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Total funding
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Headquarters
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Founded
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