Luxury Experience Coordinator

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Luxury Experience coordinator will provide upbeat, personalized service from first guest contact until reservation(s) completion for all luxury accommodations located within MGM Resorts International Las Vegas properties. The overarching goal of this position is to encourage and foster repeat business by demonstrating outstanding guest service that reflects our five‐star, five‐diamond service culture in every customer interaction. This position acts as a liaison between Front Office Departments and Executive Offices ensuring all guests are treated as VIPs.

THE STARTING RATE: $20 per hour

THE DAY-TO-DAY:

• Support the coordination of the suite approval process, ensuring all necessary elements are completed and information is communicated promptly and clearly to both guests and team members.

• Proactively anticipate guest needs and engage with them to identify potential up-sell and cross-sell opportunities, recommending tailored features and benefits to enhance the guest experience and maximize revenue.

• Possess in-depth knowledge of MGM Resorts’ properties, including locations, amenities, services, and offerings across the brand.

• Build and nurture strong relationships with Chairman Club members by delivering exceptional customer service and maintaining open, effective communication.

• Address and resolve guest complaints and concerns within the scope of authority, while escalating issues to the appropriate channels when necessary.

THE IDEAL CANDIDATE:

• 1+ Years of Prior Concierge, Front Desk, or relevant experience.

• High School Diploma, GED or equivalent.

• 2+ Years of Prior Relevant Experience of Concierge or Front Desk in a 5‐star or 5‐diamond property.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off-shift.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11960

Are you ready to JOIN THE SHOW? Apply today!