Living Goods

Empowers CHWs with digital health tools

Burkina Faso Innovations Officer

Program ManagementConfirmed live in the last 24 hours

Full-timeBurkina FasoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in a health-related discipline, Project Management, Design Thinking, Development Studies, Information Systems, or a related field.
At least five years of experience in program innovation, health systems strengthening, technology for development, or adaptive program delivery.
Experience designing, implementing, and evaluating pilots or user-centered interventions in complex, resource-constrained settings.
Strong analytical, facilitation, synthesis, management, and documentation skills.
Excellent written and verbal communication skills, including the ability to translate complex technical ideas into practical, actionable insights.
Knowledge of human-centered design and systems thinking, innovation and project management, stakeholder engagement and co-creation facilitation, evidence generation and data-driven decision-making, learning and adaptation, and continuous improvement.

Responsibilities

Identify and document priority challenges, inefficiencies, and innovation opportunities within the Technical Assistance model, district health systems, and program operations.
Participate in human-centered design and systems-thinking approaches to develop and refine practical solutions responsive to user needs and system realities.
Plan and facilitate design workshops, user research, ideation sessions, and rapid-prototyping exercises with program teams, district counterparts, and partners.
Contribute to objectives, theories of change, success metrics, risk considerations, and learning questions to translate innovation ideas into implementable pilots.
Work with Digital Health, Innovation, and PEI teams to test and refine digital, data, and artificial-intelligence-enabled solutions for service delivery, supervision, performance management, and data use.
Coordinate day-to-day implementation of innovation pilots, ensuring alignment with program priorities, implementation plans, and partner engagement.
Track pilot progress against milestones, timelines, and deliverables.
Work with Monitoring, Evaluation and Learning teams to support data collection, documentation, and analysis of pilot performance.
Document implementation experiences, user feedback, and operational challenges, and contribute to adaptive improvements based on field learning.
Support field testing of service delivery approaches, digital tools, operational processes, and program improvements.
Assess innovation pilots to identify opportunities for scale, integration, or adaptation within the Technical Assistance model.
Integrate successful innovations into program tools, guidelines, and training materials with relevant teams.
Engage with districts and partners to align innovations with existing systems, policies, and implementation structures.
Facilitate cross-district learning exchanges and knowledge sharing to support replication and adaptation of tested solutions.
Engage with innovation partners, research institutions, government stakeholders, and other collaborators involved in innovation initiatives.
Prepare concept notes, reports, presentations, and documentation related to innovation activities.
Support operational research, learning agendas, and documentation with Monitoring, Evaluation and Learning teams and research partners.
Maintain innovation knowledge resources, including repositories, tools, dashboards, and learning materials.
Participate in internal meetings, technical working groups, and learning platforms related to innovation and program improvement.
Contribute insights and learning from innovation initiatives to program planning, budgeting, and adaptive management.
Strengthen program and field-team capacity in innovation methods, experimentation, and learning approaches.
Monitor trends and best practices in community health, digital health, and development innovation, and share relevant insights with internal teams.
Promote responsible and ethical innovation, including responsible data use, safeguarding, equity, and inclusion.
Perform other duties assigned by the supervisor in line with the role and organizational priorities.

Desired Qualifications

Experience working with government counterparts, digital health platforms, donors, or research institutions is an advantage.

Job Title: Burkina Faso Innovations Officer - Ziniare
Department: Program Delivery
Reports to: Director Program Delivery (DPD) and dotted lined to the Global Head of Innovations
Supervises: Innovation sites and based in Ziniare.
Contract Type: Full-time
1. Role Purpose
The Innovation Officer oversees the implementation and monitoring of innovation initiatives within Living Goods’ Technical Assistance (TA) model. The role serves as a key link between the Global Support Function and the Country Program Team, facilitating coordination and information flow to ensure effective implementation of innovation activities.
Working closely with the global innovation team and country program teams, the Innovation Officer supports the testing and adaptation of innovative approaches aimed at improving community health systems, service delivery, and program effectiveness. The role helps ensure that Living Goods’ third pillar innovation strategy priorities are translated into practical solutions within country programs while providing continuous feedback from the field to inform global learning and strategy.
The role contributes to identifying implementation challenges, gathering feedback from frontline workers and stakeholders, and supporting the development and refinement of practical, user-centered solutions. The Innovation Officer also supports documentation, learning, and knowledge sharing from ongoing innovation activities to inform continuous program improvement.
By strengthening the connection between innovation design and field implementation, the role helps ensure that evidence, learning, and digital tools are effectively integrated into program delivery to improve community health outcomes.
2. Key Responsibilities
A. Innovation Design & Solution Development

Support the identification and documentation of priority challenges, inefficiencies, and opportunities for innovation within Living Goods’ TA model, District health systems, and program operations.
Participate in human-centered design and systems thinking approaches to support the development and refinement of practical solutions that respond to user needs and system realities.
Support the planning and facilitation of design workshops, user research activities, ideation sessions, and rapid prototyping exercises in collaboration with program teams, the District counterparts, and partners.
Assist in translating innovation ideas into implementable pilots by contributing to the development of objectives, theories of change, success metrics, risk considerations, and learning questions.
Work closely with the Digital Health, Innovation team and PEI teams to support the testing and refinement of digital, data, and AI-enabled solutions that strengthen service delivery, supervision, performance management, and data use

B. Pilot Implementation, Monitoring & Learning

Coordinate and support day-to-day implementation of innovation pilots, ensuring alignment with program priorities, implementation plans, and partner engagement.
Support monitoring of pilot activities by tracking progress against agreed milestones, timelines, and deliverables.
Work with Monitoring, Evaluation and Learning (MEL) teams to support data collection, documentation, and analysis related to pilot performance.
Document implementation experiences, user feedback, and operational challenges, and contribute to adaptive improvements to pilots based on field learning.
Support field testing of new service delivery approaches, digital tools, operational processes, and program improvements.

C. Scaling & Program Integration

Support assessments of innovation pilots to identify opportunities for scale, integration, or adaptation within Living Goods’ Technical Assistance model.
Assist in integrating successful innovations into program tools, guidelines, and training materials in collaboration with relevant teams.
Engage with District and partners to ensure innovations are aligned with existing systems, policies, and implementation structures.
Facilitate cross-districts learning exchanges and knowledge sharing to support replication and adaptation of tested solutions.

D. Partnerships & Knowledge Management

Support engagement with innovation partners, research institutions, government stakeholders, and other collaborators involved in innovation initiatives.
Contribute to the preparation of concept notes, reports, presentations, and documentation related to innovation activities.
Support operational research, learning agendas, and documentation efforts in collaboration with MEL and research partners.
Assist in maintaining innovation knowledge resources, including repositories, tools, dashboards, and learning materials.
Participate in internal meetings, technical working groups, and learning platforms related to innovation and program improvement.

E. Cross-Cutting & Other Duties

Support program planning, budgeting, and adaptive management processes by contributing insights and learning from innovation initiatives.
Support capacity strengthening of program and field teams on innovation methods, experimentation, and learning approaches.
Monitor emerging trends and best practices in community health, digital health, and development innovation and share relevant insights with internal teams.
Promote responsible and ethical innovation practices, including responsible data use, safeguarding, equity, and inclusion.
Perform other duties as assigned by the supervisor in line with the role and organizational priorities.

3. Key Deliverables

Well-documented innovation pilots with clear implementation plans and learning objectives.
Regular monitoring and documentation of pilot performance, including lessons learned and recommendations for improvement.
Contribution to at least two innovation pilots per year, including testing, documentation, and learning outputs.
Knowledge products such as learning briefs, case studies, presentations, or tools to support internal learning and program improvement.
Evidence-informed recommendations that contribute to improvements in program implementation, service delivery models, or operational processes.

4. Qualifications & Experience

Bachelor’s degree in Health-related discipline, Project Management, Design Thinking, Development Studies, Information Systems, or a related field.
Minimum of five (5) years’ experience in program innovation, health systems strengthening, technology for development, or adaptive program delivery.
Proven experience designing, implementing, and evaluating pilots or user-centered interventions in complex, resource-constrained settings.
Experience working with government counterparts, digital health platforms, donors, or research institutions is a strong advantage.
Strong analytical, facilitation, synthesis, management and documentation skills.
Excellent written and verbal communication skills, with the ability to translate complex technical ideas into practical, actionable insights.

5. Core Competencies

Human-centered design and systems thinking
Innovation and project management
Stakeholder engagement and co-creation facilitation
Evidence generation and data-driven decision-making
Learning, adaptation, and continuous improvement
Strong collaboration, influence, and cross-functional teamwork

About the Company

Living Goods

Empowers CHWs with digital health tools

Living Goods strengthens frontline health work in East and West Africa by equipping community health workers (CHWs) with digital tools and data-driven performance management. The organization partners with governments and NGOs to deliver essential care, including immunizations and maternal health services, to underserved communities. CHWs use mobile-enabled apps and streamlined workflows to collect patient data, track visits, schedule follow-ups, and report on service delivery, enabling timely, coordinated care. Compared with traditional programs, Living Goods focuses on scalable, technology-supported grassroots healthcare, enhancing efficiency and coverage through real-time insights and standardized practices. The goal is to expand access to quality primary healthcare, improve health outcomes, and sustain improvements by growing the capacity of CHWs and strengthening health systems through partnerships and grant-funded support.

Company size: 201-500
Company stage: Grant
Total funding: $1.3M
Headquarters: San Francisco, CA
Founded: 2007

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