Full-Time

Director – Strategic Accounts

Confirmed live in the last 24 hours

ASAPP

ASAPP

201-500 employees

Provides AI solutions for contact centers

AI & Machine Learning
Robotics & Automation

Senior

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • 10+ years experience selling enterprise SaaS
  • 5+ years experience selling enterprise SaaS to Customer Experience and/or Contact Center industry
  • Extreme curiosity with a bias towards consultative, solution-oriented selling
  • Passionate about helping customers with transformative business outcomes and value
  • Solid understanding of Customer Service/Experience industry
  • Technical proficiency with advanced software technologies (e.g., AI)
  • High integrity and humility, leading to trust and credibility
  • Persistent follow-through driven by care
  • Positive attitude; finds ways to win and never quits
  • Tireless work ethic; operates with a sense of urgency at all times
  • Presumptive closer
Responsibilities
  • Serve as a trusted advisor to customers
  • Act as a liaison for the customer internally
  • Develop and execute a comprehensive account management strategy
  • Work closely with customers and channel partners to evangelize ASAPP
  • Work on critical projects to increase effectiveness across the customer lifecycle
  • Meet or exceed quarterly/yearly bookings targets
  • Drive communication and collaboration among team members
  • Partner cross-functionally with various teams across ASAPP

ASAPP provides cutting-edge AI-powered solutions for contact centers, enhancing operational efficiency and customer experience through products like AutoAssist™, AutoCompose™, AutoSummary™, and AutoTranscribe™. Working at this firm offers the opportunity to contribute to leading-edge technology deployments in AI, machine learning, and natural language processing, making it an excellent environment for tech professionals passionate about pioneering AI applications in real-world settings. The culture is grounded in innovation, strategic industry impact, and continuous technical advancements.

Company Stage

Series C

Total Funding

$387.6M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-4%

2 year growth

5%

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave