Completed vocational training in the hospitality industry.
Relevant front office experience in luxury hospitality.
Excellent written and verbal proficiency in Latvian and English for communication with international guests.
Flexibility, sense of responsibility, and passion for the profession.
Responsibilities
Ensure high-quality, professional reception and service of guests according to hotel standards.
Plan and supervise the daily operations of the Front Office department.
Ensure optimal room and bed occupancy.
Represent and handle VIP guests during the absence of the Lady in Red / Gent in Red team.
Assign amenities for arrivals, VIP guests, and guests with complaints in the absence of the Lady in Red / Gent in Red team.
Train and support new employees.
Conduct training for continuous improvement within the department.
Optimize revenue through sales-promoting measures.
Collaborate with the Reservation and Housekeeping teams.
Take responsibility for settlements, accommodation reports, and statistics.
Deputize for the Assistant / Front Office Manager in their absence.
Control cash and non-cash transactions.
Inform guests about additional hotel services and special offers, and actively sell them.
Develop positive and professional cooperation with other hotel departments.
Desired Qualifications
Experience with Opera PMS software.
Front Office Supervisor (EU work eligible)
we are passionate hosts dedicated to competence and warm hospitality. Through genuine interest in individual needs, we inspire both our employees and our guests.
Since 2017, Grand Hotel Kempinski Riga has been the primary address for discerning travelers who value an elegant ambiance and the central location of a luxurious grand hotel. Under a name rich in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage.
To ensure high quality, professional reception and service of guests accordingly hotel standards
Planning and supervising the daily operations of the Front Office department
Ensuring optimal room and bed occupancy
Handling VIPs in representation during the absence of the Lady in Red / Gent in Red team
Assigning amenities for arrivals as well as VIP and complaint guests in absence of Lady in Red / Gent in Red team
Training and supporting new employees
Conducting trainings for continuous improvements within the department.
Optimizing revenue through sales-promoting measures
Collaborating with the Reservation and Housekeeping team
Responsibility for settlements and accommodation reports and statistics
Deputizing for the Assistant / Front Office Manager in their absence
Control cash and non-cash transactions
Inform guests about additional services, special offers offered by the hotel and actively sell them
Develop positive and professional cooperation with other hotel departments
Completed vocational training in the hospitality industry
Relevant front office experience in luxury hospitality
Experience with Opera PMS software is desirable
Excellent written and verbal proficiency in Latvian and English (for communication with international guests).
Flexibility, sense of responsibility, and passion for the profession