Senior Director - Client Processing Manager, Global Payments & Trade Platform Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Director, Global Payments & Trade Platform Operations to join our Operations Practice team. This role is located in Pittsburgh.

You will lead end-to-end operational strategy and execution globally across multiple domains, including Trade Finance, Benefit Disbursements, Banking-as-a-Service, and Channels/API. You will drive operational excellence, client experience, and risk control while embedding data-driven decisioning, AI-enabled operations, and intelligent automation at scale. 
You will bring deep domain expertise, strong people leadership, a strategic mindset, and a passion for reengineering, simplification, and continuous improvement.

In this role, you’ll make an impact in the following ways:
Regional Leadership and Strategy
•    Own the Global Payments & Trade operations strategy, operating model, and performance outcomes; set direction, define success metrics, and ensure alignment with global standards.
•    Lead targeted global teams, balancing regional nuances with global consistency and scalability.
•    Shape capacity planning, workforce strategy, location strategy, and vendor/partner engagement.
Operational Excellence and Risk Management
•    Ensure daily operational integrity across payment rails with a focus on timeliness, accuracy, resiliency, and client SLAs.
•    Strengthen first line risk and control discipline through incident prevention, rapid issue resolution, root cause elimination, change control, and regulatory adherence.
•    Drive operational readiness for new products, market infrastructures, and regulatory changes.
Data, AI, and Automation
•    Build a data-literate culture; define critical data elements, quality standards, and the operational analytics roadmap.
•    Implement AI/ML use cases for repetitive tasks, exception handling, anomaly detection, forecasting, and intelligent workflow orchestration.
•    Scale intelligent automation to reduce manual effort, accelerate cycle times, and improve straight-through processing (STP).
Reengineering and Transformation
•    Lead end-to-end process reengineering to eliminate failure demand, simplify controls, standardize workflows, and modernize tooling.
•    Champion continuous improvement (Lean/Agile) with measurable uplift in KPIs including STP, cost to serve, defect rate, turnaround time, and NPS.
•    Partner with Technology and Product to co-create target-state capabilities, ensuring operational design is embedded early in change.
Client Experience and Stakeholder Management
•    Serve as the senior operational point of contact for strategic clients and market infrastructures in the US; manage escalations with urgency and transparency.
•    Collaborate with Sales, Product, Technology, Risk, Compliance, and Finance to deliver client outcomes and business growth.
•    Represent Operations in governance forums and communicate performance, risks, and transformation progress.
People Leadership and Culture
•    Build and develop high-performing, diverse teams; set clear goals, coach leaders, and foster accountability.
•    Promote a culture of client obsession, curiosity, ownership, and collaboration across locations and time zones.
•    Invest in upskilling across data literacy, AI fluency, automation tooling, and agile ways of working.
 

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required; advanced/graduate degree preferred.
• 15 plus years of total work experience preferred, with at least 5-7 years in management.
• Deep operational expertise, strategic leadership, and disciplined execution across service delivery, core operations, regulatory and market requirements, and testing, with a strong focus on client experience, operational resilience, and risk excellence.
• Demonstrated experience across key banking operations disciplines, including:
  o    Trade Finance (Letters of Credit, Standbys, Reimbursements, etc.)
  o    Payment activities related to ACH, RTP, and check services
  o    Banking-as-a-Service operations, including account setup, maintenance, debit card functionality, and dispute processing
  o    Operational testing and validation of APIs, upstream/downstream integrations, and client servicing channels to support stable delivery, change readiness, and a strong control environment
• The ideal candidate offers meaningful depth across multiple domains, coupled with the versatility and executive presence to lead a diverse operations organization with confidence, clarity, and impact.
• This role is designed for a leader who can navigate complexity, lead transformation, modernize operations, strengthen controls, enhance channel and integration readiness, inspire high-performing teams, and build strong partnerships across business, product, technology, risk, and control stakeholders.
• Successful candidates will bring the judgment, adaptability, and ambition to shape the future state of the organization, drive sustainable results, and create an environment where people, process, technology, and performance thrive.
   
• Other Requirements
  •    15+ years of total work experience preferred, with at least 5–7 years of experience leading large, multi-site teams.
  •    Bachelor’s degree or the equivalent combination of education and experience required; advanced/graduate degree preferred.
  •    Proven track record running complex operations with significant daily volumes, tight SLAs, regulatory scrutiny, and service uplift.
  •    Demonstrated success implementing AI/ML and automation in production operations, with measurable KPI improvements.
  •    Strong data literacy, including the ability to define data strategies, interpret analytics, challenge insights, and make decisions grounded in evidence.
  •    Deep understanding of operational risk, control frameworks, business continuity, and regulatory requirements.
  •    Experience in process reengineering (Lean/Six Sigma) and agile delivery; comfortable leading transformation programs end to end.
  •    Exceptional stakeholder management and executive communication skills, with the ability to influence across Product, Technology, Risk, and front office.
  Technical and Domain Skills (preferred)
  •    AI/Automation: familiarity with AI/ML operations use cases, prompt engineering, and RPA/orchestration platforms.
  •    Data and Analytics: SQL and/or data visualization literacy; comfort with KPI dashboards, anomaly detection, and operational forecasting.
  •    Tools and Platforms: exposure to case management/workflow tools, incident/change management platforms, and control monitoring systems.
   

Base Salary Min: 136500

Base Salary Max: 300000