Princess Cruises

Premium cruise line with global itineraries

Rooms Division Attendant

Hotel Guest ServicesUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

At least one year of housekeeping experience in a luxury hotel or resort.
Ability to comprehend public health and environmental requirements for crew public areas.
Ability to communicate effectively in English.
Understanding of guest-service fundamentals and willingness to deliver outstanding guest service.
Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Responsibilities

Exceed Rooms Division targets, reduce friction points, and ensure guest satisfaction by using Princess MedallionClass products, services, and applications to improve guest and teammate experiences; take ownership of product delivery and apply the Service Excellence philosophy.
Maintain housekeeping, sanitation, and maintenance standards in accordance with HESS protocols; prepare and maintain clean, sanitized, welcoming public areas; anticipate guest needs and report maintenance issues.
Promptly set up locations for activities, official inspections, and special events.
Use consumable items, linen, and cleaning chemicals responsibly to avoid unnecessary waste, and keep assigned equipment clean and in good condition.
Maintain knowledge of product, policy, demographic, itinerary, and port information; embrace an inclusive and diverse culture and uphold Shared Purpose, Core Values, and CRUISE service essentials.
Share best practices and efficiencies with Rooms Division leadership and colleagues.
Follow procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with responsible team members to create a safe environment.
Maintain current knowledge of public health standards and comply continuously with hotel-related policies.
Promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.
Continuously seek to delight guests throughout their cruise experience.

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.

A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required.
Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
Furthermore, the ability to communicate effectively in English is necessary.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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