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Accenture

Advises businesses and runs their technology

Field IT Support Technician Level 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSantiago, Santiago Metropolitan Region, ChileNo salary listed

About the Job

Requirements

  • A higher-level technical qualification in IT support, informatics, computer science, networks, or a related field is required; an Execution Engineering qualification in Informatics is also accepted.
  • At least 1 to 2 years of in-person IT support experience, Help Desk experience, or field support experience is required.
  • Applicants must reside in Antofagasta or Calama.
  • Availability to work a 4x3 shift is required.
  • Availability to work at Division MOLYB is required.

Responsibilities

  • Perform field technical support activities, including repairs, maintenance, installations, equipment decommissioning, and technical evaluations of computer equipment.
  • Install software and provide user support and orientation.
  • Diagnose and resolve incidents involving printing equipment and plotters to ensure service continuity.
  • Record and update information about support interactions in the ITSM ticket management system.
  • Follow technical procedures and safety protocols for each intervention.
  • Use, maintain, and safeguard equipment, tools, materials, and client assets correctly.
  • Provide efficient, professional, and collaborative service to end users.
  • Support activities related to the Data Center, Data Room, and Communications Room.

Desired Qualifications

  • A Class B driver's license.
  • Previous experience at industrial sites or on Codelco contracts.
  • Knowledge of ITSM and ticket management.
  • Experience or knowledge supporting computer equipment and printing equipment.

About the Company

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Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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