DevOps Engineer
No salary listed
Senior
Bachelor's
Irving, TX, USA
In Person
DevOps & InfrastructureSite Reliability Engineering
About the job
Requirements
- The role requires 5+ years of experience performing production support for mission-critical, high-performance applications.
- A bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required.
- Experience with Docker, Kubernetes, Microsoft Azure Cloud, Unix, networking, and troubleshooting is required.
- Experience with enterprise monitoring and observability tools, including application and infrastructure performance monitoring tools such as Dynatrace, application log analytics tools such as Elastic, and visualization tools such as Kibana and Grafana, is required.
- Experience creating dashboards on Dynatrace, ELK, and Grafana is required.
- Experience debugging Java logs and microservices logs is required.
- Experience with relational and NoSQL databases such as Oracle and Cassandra is required.
- Strong experience with incident management, problem management, root cause analysis, and service restoration processes is required.
- Experience working across multiple technical teams in large-scale enterprise environments is required.
- Strong written and verbal communication skills are required.
Responsibilities
- Serve as a member of the Engineering Operations organization supporting self-assist web and mobile applications and related business applications.
- Provide Tier 1 and Tier 2 operational support for production systems in a 24x7 environment.
- Monitor application health, performance, availability, and customer experience across the platform.
- Drive proactive issue detection and prevention rather than relying solely on customer-reported incidents.
- Participate in incident response, triage, war rooms, major incident management, and post-incident reviews.
- Perform root cause analysis and identify opportunities to improve platform stability and resiliency.
- Partner with Tier 1, Tier 2, Tier 3, infrastructure, security, and application teams to resolve issues.
- Create and maintain operational runbooks, knowledge articles, and support documentation.
- Build, maintain, and optimize monitoring dashboards, alerts, and health checks.
- Analyze application logs, API activity, transactions, and performance metrics.
- Use observability and monitoring platforms including Dynatrace, the ELK Stack (Elasticsearch, Logstash, and Kibana), Catchpoint or similar synthetic monitoring solutions, and Quantum Metrics or similar user session replay solutions.
- Reduce alert fatigue through automation, threshold tuning, and intelligent event correlation.
- Develop and enhance monitoring strategies to provide end-to-end visibility across the digital ecosystem and integrated systems.
- Act as a technical responder during production incidents and service disruptions.
- Coordinate issue resolution across multiple technical teams and stakeholders.
- Manage incident lifecycle activities including detection, triage, resolution, communication, and root cause analysis.
- Identify recurring issues and lead problem management initiatives to eliminate operational inefficiencies.
- Develop approaches to reduce manual operational effort through automation.
- Leverage AI, generative AI, agentic workflows, and intelligent operational tooling where appropriate.
- Create automation solutions to improve shift handoffs, incident reporting, alert management, knowledge management, and operational reporting.
- Contribute to internal AI initiatives that improve engineering productivity and service reliability.
- Evaluate and implement automation opportunities across monitoring, ticketing, collaboration, and support workflows.
Desired Qualifications
- Customer care, retail, or e-commerce customer- or agent-facing application experience is preferred.
- Site Reliability Engineering experience is preferred.
- Experience building operational dashboards and observability platforms is preferred.
- Hands-on experience with AI, generative AI, Copilot, and operational automation is preferred.
- Experience with scripting or automation using Python, PowerShell, JavaScript, or similar technologies is preferred.
- Exposure to release management, change management, and production deployments is preferred.
- Understanding of security, SOX, compliance, and enterprise operational controls is preferred.
- Experience supporting large-scale environments with hundreds of integrated applications is preferred.
- Generative AI and workflow automation skills are preferred, including advanced GPT-4o LLM, LangGraph, LangChain, Google DialogFlow (Api.ai), Google Vertex, Databricks, Spark, Snowflake, Python, Java, SQL, Selenium, Playwright, robotic process automation, Power Automate, and Automation Anywhere.
- Demonstrated experience leveraging AI-driven tools to automate end-to-end operational workflows is preferred.
- Demonstrated experience using text-generative and code-generative AI models is preferred.
About the company
Prodapt focuses on the telecommunications, media, and technology sector (the 'Connectedness' industry) by providing specialized consulting and managed services. It helps clients through a service-based model that includes strategic consulting, application development, systems integration, and ongoing operational support. Its offerings cover digital transformation, cloud and network services, fiber rollout, 5G enablement, cloud migration, and applying AI to network operations to modernize telecom operators and digital platform companies. What sets Prodapt apart is its deep, industry-specific focus on the Connectedness vertical, allowing it to build tailored frameworks and solutions rather than generic IT services, backed by global reach across the Americas, Europe, India, and Africa. The company aims to be a strategic partner that helps clients navigate the evolving digital landscape, accelerate deployment of new services, and optimize network operations.
Company Size
5,001-10,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$75M
Headquarters
India
Founded
1999
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Simplify's Take
What believers are saying
- OpenAI Select Partner status should accelerate enterprise AI deal flow in 2026.
- ISO 42001 certification strengthens sales into regulated telecom and media accounts.
- Panama expansion and Richardson innovation center improve nearshore execution for Americas growth.
What critics are saying
- Prodapt's workforce fell 8.5% from 2023 to March 2026, signaling pressure.
- Telecom client spending remains cyclical; losing one CSP could quickly hit utilization.
- OpenAI partnership commoditizes delivery unless Prodapt wins proprietary telecom AI products.
What makes Prodapt unique
- OpenAI Select Partner in August 2026, validating its telecom-native AI services brand.
- OneFibreData on Snowflake targets fiber operators with domain-specific data workflows.
- Panama and Dallas centers deepen Americas delivery for CSP clients.
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Benefits
- Remote Work Options