Mohegan

Develops and operates gaming and hospitality destinations

Guest Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours

Part-timeMontville, CT, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Previous high-volume hotel guest service experience is required.
Excellent computer skills are required.
Excellent written and verbal communication skills are required.
The ability to multitask under stressful situations is required.
Good typing skills are required.
Extensive knowledge of the property and local areas and destinations is required.
Knowledge of the Learning Management System, Lodging Reservation System, Hotel Management System, Retail Point of Sale system, Lodgenet, Ascent, Bartech, Expresso, hotel paging system, telecheck, and Time Lox/DC One is required.
The ability to work in a fast-paced office environment is required.
The ability to stand, reach, bend, or sit for extended periods is required.
The ability to lift heavy objects is required.
The ability to work various shifts and flexible hours is required.

Responsibilities

Greet guests in a warm and sincere manner and provide outstanding guest service.
Register hotel guests and assign and issue room keys.
Address all guest concerns in a timely manner.
Ensure proper payment is received on all reservations.
Assist with the preparation, arrival, and departure of corporate, convention, and bus groups.
Run backup reports and update documents consistently every two hours.
Complete the over-the-credit report.
Complete daily room blocking, including deposits and accessible rooms.
Assist guests with dinner and spa reservations and transportation needs.
Ensure completion of the daily count sheet.
Process due-outs and express checkouts daily and in a timely manner to ensure maximum room availability on the hotel rack.
Answer hotel phones within three rings.
Assist in other hotel operations locations, including Aquai reception and Concierge.
Pre-register guests and issue pagers as needed.
Stock supplies in the back office and at the front desk.
Enroll guests in the Mohegan Sun Momentum Program.

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Position Summary:

This position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.

Primary Duties and Responsibilities: includes but not limited to:

Greets guests in a warm and sincere manner and provides outstanding guest service
Registers hotel guests and assigns and issues room keys
Addresses all Guest concerns in a timely manner
Ensures proper payment is received on all reservations
Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
Runs back-up reports and updated document consistently every two hours
Responsible for the completion of the over the credit report
Completes daily room blocking (i.e. deposits and accessible rooms)
Assists guests in making dinner and spa reservations, along with transportation needs
Ensures completion of the daily count sheet
Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
Answers hotel phones, guaranteeing phones are answered within three rings

Secondary Duties and Responsibilities:

Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge
Pre-registers guests and issues pagers, as needed
Stocks supplies in the back office and at the Front Desk
Enrolls guests in the Mohegan Sun Momentum Program

Minimum Education and Qualifications:

High School Diploma or equivalent
Previous high-volume hotel guest service experience
Excellent computer skills

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills
Able to multi-task under stressful situations
Good typing skills
Extensive knowledge of the property and local areas and destinations

Training Requirements:

Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One

Physical Demands and Work Environment:

Must be able to work in a fast paced office work environment
Must be able to stand, reach, bend or sit for extended periods of time
Must be able lift heavy objects
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

About the Company

Mohegan

Develops and operates gaming and hospitality destinations

Mohegan Gaming & Entertainment develops and operates integrated entertainment destinations focused on gaming and hospitality, including a flagship casino-hotel in Uncasville, Connecticut, plus properties in Las Vegas and Niagara and international management partnerships. It blends casinos, luxury hotels, dining, shopping, and live entertainment into cohesive resort experiences, earning revenue from gaming, lodging, food and retail sales, and events, with operations run through owned venues and outsourced management for partner casinos. It differentiates itself by offering a full-scale integrated resort model alongside international management services and partnerships to grow across multiple destinations using its gaming and hospitality expertise. Its goal is to become a leading provider of diversified entertainment and gaming experiences by expanding its portfolio, forming partnerships, and offering comprehensive management services in North America and international markets.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $1.2B
Headquarters: Montville, CT
Founded: 1996

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