Trust Officer 2

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position may be located at our Watertown, SD Uptown branch or Sioux Falls, SD Downtown branch.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Trust Officer II is responsible for managing a portfolio of client accounts and delivering a comprehensive range of trust and estate planning services. These accounts may include trusts, estates, conservatorships, investment agencies, and IRA accounts. Key responsibilities include building and maintaining client relationships, coordinating with internal and external partners, and ensuring compliance with legal and regulatory requirements, state laws, governing documents, and applicable policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains and administers a full book of existing accounts in full compliance with bank policies and procedures, applicable state laws, account documents, and regulations established by the Federal Reserve and the State Banking Commissioner.
• Administers a variety of personal trust accounts; reviews and interprets trust agreements and related documents.
• Assists in the administration of estates, including marshalling and distributing assets and resolving claims against the estate.
• Oversees both onboarding and termination of accounts.
• Administers a variety of unique and special assets, including obtaining valuations, inspections, and other required due diligence.
• Identifies, assesses, and manages risks associated with client accounts, including legal, financial, and reputational risks.
• Works closely with clients and Wealth Advisors to establish comprehensive financial and estate plans.
• Coordinates with legal and tax professionals to ensure all trust documentation and required tax filings are accurate, timely, and compliant.
• Reviews and maintains familiarity with all relevant information for assigned accounts, including financial and tax status, risk tolerances, investment objectives, and cash flow needs.
• Conducts regular reviews of trust accounts to ensure compliance with trust terms and applicable regulations.
• Assists and supports Wealth Advisors in business development opportunities, including new client relationships and expanding existing Wealth Management and First Interstate Bank client relationships through maintenance, updates, and implementation of active financial plans.
• Assists Wealth Advisors in servicing accounts, completing account service calls in accordance with departmental standards to retain and expand current client relationships.
• Provides superior customer service and maintains strong relationships with clients, responding promptly to all inquiries and requests.
• Maintains accurate and detailed electronic records of client account holdings, transactions, and file documentation in an organized manner for easy review.
• Prepares and presents regular account status updates to clients and/or senior management as needed.
• Works closely with other departments (such as Legal, Compliance, Tax, and Audit) to ensure seamless service delivery.
• Performs other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively, both verbally and in writing.
• Ability to work collaboratively with co-workers.
• Ability to prioritize workload effectively and remain adaptable under pressure.
• Maintains strong attention to detail.
• Possesses computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to read and comprehend technical instructions, correspondence, memos, policies and procedures, and applicable laws and regulations.
• Ability to interpret policy and procedure manuals accurately.
• Ability to write complex correspondence and professional documentation.
• Ability to effectively present information in one-on-one and small group settings to customers, clients, and colleagues; communicates clearly with supervisors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to resolve problems involving multiple concrete variables in standardized situations.
• Strong understanding of financial markets, investment strategies, and trust and estate planning.
• Familiarity with trust and estate laws, tax regulations, and legal documentation.
• Ability to clearly explain complex financial and legal concepts to clients.
• Strong organizational and time management skills to manage multiple client accounts and competing priorities.
• Meticulous attention to detail given the complexity of trust administration.
• Adherence to the highest ethical standards due to the sensitive nature of the work.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree in Accounting, Finance, Business Administration, or related field preferred
• 1-3 years experience in trust administration, estate planning or related field, and ability to manage a complex mix of Agencies, IRAs and Trust accounts in a book of at least 150-225 and/or the equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work hours - M-F (8-5)
• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.