Blue Stream Fiber

Fiber-based internet and TV for communities

Technical Operations Specialist

Telecom & Utility Field ServiceUpdated on Nov 13

Full-timeAtlanta, GA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 3 years of experience as a CATV service technician or in related technical work is required.
A valid Georgia driver's license and a satisfactory driving record are required.
Working knowledge of fiber-to-the-home installation methods and aerial and underground network construction is required.
Ability to analyze field quality data, identify trends and root causes, and communicate practical corrective actions is required.
Ability to read network layouts and construction plans and use Microsoft Office or similar tools for documentation and reporting is required.

Responsibilities

Lead fiber optic installation, maintenance, and troubleshooting efforts within designated fiber communities.
Supervise, mentor, and train fiber technicians to ensure efficient, high-quality work.
Assign daily tasks and oversee project progress within fiber communities.
Ensure compliance with company policies, safety protocols, industry standards, and client specifications.
Act as a key point of contact between field teams, engineers, and senior leadership.
Oversee and perform aerial and underground fiber optic cable installations.
Conduct fiber splicing, terminations, and testing using OTDR, power meters, and other diagnostic tools.
Troubleshoot fiber optic network issues and ensure prompt resolution.
Document fiber network layouts, test results, and maintenance logs.
Handle high-volume B2B and fiber escalations in Atlanta and surrounding communities.
Verify light prior to installations to prevent failed installations.
Ensure project timelines and quality standards are met.
Conduct site surveys, risk assessments, and inspections for fiber installation projects.
Collaborate with senior management and planners to optimize fiber routes and network efficiency.
Manage the ticketing system to ensure timely resolution of issues within Atlanta communities, including drop repairs, replacements, and escalations.
Inspect completed installations and service work against company standards, document findings, and provide timely feedback to technicians and business partners.
Review quality results, repeat trouble calls, and customer escalations to identify trends and root causes of installation or service issues.
Develop and follow through on corrective and preventive actions with field teams to address recurring quality issues.
Work with Engineering, Construction, Account Management, and Quality Assurance to resolve field quality issues and improve customer outcomes.
Ensure proper use of personal protective equipment and adherence to company safety policies.

Desired Qualifications

Technical lead experience is preferred.

The Technical Operations Specialist is responsible for leading fiber optic installation, maintenance, and troubleshooting efforts within designated fiber communities. This role involves supervising field technicians, ensuring adherence to safety and quality standards, and coordinating with project managers and stakeholders to ensure seamless deployment and operation of fiber networks within our communities. The specialist also reviews field work quality, identifies recurring issues, and coordinates corrective actions to improve installation quality and customer satisfaction.

Leadership & Team Coordination:

Supervise, mentor, and train fiber technicians to ensure efficient and high-quality work.
Assign daily tasks and oversee project progress within fiber communities.
Ensure compliance with company policies, safety protocols, and industry standards.
Act as a key point of contact between field teams, engineers, and senior leadership.

Fiber Installation & Maintenance:

Oversee and perform fiber optic cable installations, including aerial and underground cabling.
Conduct fiber splicing, terminations, and testing using OTDR, power meters, and other diagnostic tools.
Troubleshoot fiber optic network issues and ensure prompt resolution.
Ensure proper documentation of fiber network layouts, test results, and maintenance logs.
Handle High volume B2B and Fiber Escalations in Atlanta, and surrounding Communities.
Verifying light prior to installations to prevent failed installations from occurring.

Project, Quality and Safety Management:

Ensure adherence to project timelines, quality standards, and client specifications.
Conduct site surveys, risk assessments, and inspections for fiber installation projects.
Collaborate with Senior Management and planners to optimize fiber routes and network efficiency.
Manage Ticketing system for timely resolution on issues that arise within our Atlanta Communities. Including drop repairs, replacements, and escalations.
Inspect completed installations and service work against company standards, document findings, and provide timely feedback to technicians and business partners.
Review quality results, repeat trouble calls, and customer escalations to identify trends and root causes of installation or service issues.
Develop and follow through on corrective and preventive actions with field teams to address recurring quality issues.
Work with Engineering, Construction, Account Management, and Quality Assurance to resolve field quality issues and improve customer outcomes.
Ensure proper use of PPE and adherence to company safety policies.

High School Diploma or equivalent.
Minimum of 3 years as CATV Service Tech or related technical experience.
Technical Lead Experience Preferred.
Valid Georgia Driver’s License and satisfactory driving record.
Working knowledge of fiber-to-the-home installation methods and aerial and underground network construction.
Ability to analyze field quality data, identify trends and root causes, and communicate practical corrective actions.
Ability to read network layouts and construction plans and use Microsoft Office or similar tools for documentation and reporting.

About the Company

Blue Stream Fiber

Fiber-based internet and TV for communities

Blue Stream Fiber provides internet and TV services in Florida using a fiber network. It serves residential customers and community associations (HOAs and COAs) with bulk service agreements that cover entire neighborhoods. Services are delivered through a fiber-based broadband network and a mobile app that lets customers watch live TV, on-demand content, and recordings on their devices. The company earns recurring revenue from monthly subscriptions for internet and video packages. It differentiates itself with 24/7 customer support and a focus on customer service and ongoing network innovation. Its goal is to offer reliable, high-speed fiber connectivity and TV services to Florida communities, supported by easy bulk agreements for neighborhoods and strong customer care.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Coral Springs, FL
Founded: 1978

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