Learning & Development Operations Intern

CORPORATE INTERNSHIP PROGRAM

Marriott International offers students the opportunity to find an internship that’s right for you, putting your education to work. The Marriott International Corporate Internship Program offers all participants an enriching and memorable learning experience.

Interns will experience an innovative learning environment that will provide an opportunity to build skills and gain exposure in the exciting world of hospitality through meaningful projects, on-the-job training, coaching, and support. You’ll gain hands-on experience in the exciting world of hotel operations and hospitality from a corporate view. You’ll build skills to help prepare you to develop a career path.

JOB SUMMARY

The Learning & Development Operations Intern supports the planning, coordination, administration, and reporting of regional learning programs across APEC managed and franchise properties. This role helps ensure associates have access to the right learning opportunities by supporting Learning Experience Platform (LXP) administration, enrollment tracking, learner follow-up, virtual learning production, completion reporting, and program closeout. The intern will also assist with learning resources, job aids, presentation materials, and communications for Marriott’s digital transformation deployments. Working closely with the regional L&D team and key stakeholders, this internship offers practical exposure to how large-scale learning initiatives are delivered across a complex hospitality organization.

CANDIDATE PROFILE

Education and Experience

• Currently pursuing a bachelor’s degree or diploma in Human Resources, Hospitality, Business Administration, Learning & Development, Communications, or a related field
• Strong interest in hospitality, associate development, learning technology, and employee experience
• Comfortable working with Microsoft Office tools, especially Excel, PowerPoint, Outlook, and Teams
• Detail-oriented, organized, service-minded, and able to follow through on tasks in a fast-paced environment

Skills and Attributes

• Strong coordination and follow-up skills, with the ability to manage multiple learning administration tasks
• Clear written and verbal communication skills, with confidence supporting stakeholders across different markets
• Curious and proactive mindset, with a willingness to learn new systems, processes, and ways of working
• Ability to handle data and learning records accurately and responsibly

CORE WORK ACTIVITIES

• Support the administration and coordination of regional webinars, virtual learning sessions, and training programs across APEC, including enrollment tracking, communications, logistics, attendance monitoring, and reporting.
• Assist with end-to-end virtual session production using tools such as Microsoft Teams, surveys, polls, breakout rooms, and chat features to create a smooth and engaging participant experience.
• Set up, maintain, and update learning programs in the Learning Experience Platform (LXP), helping ensure accurate course configuration, learner access, user profiles, and completion records.
• Manage learning enrollment activities, including registering participants, tracking attendance, monitoring learner progress, resolving basic enrollment queries, and following up on overdue completions.
• Prepare and maintain learning completion trackers, dashboards, certificates, and program closeout documentation to support visibility of learning participation and compliance.
• Support the deployment of Marriott’s digital transformation journey and other L&D initiatives by coordinating learning resources, job aids, presentation materials, stakeholder updates, and training administration requirements.
• Serve as a support point of contact for learning administration questions, escalating issues where needed and providing timely, service-oriented assistance to associates, managers, and L&D partners.

Other Responsibilities

• Seek feedback, apply learning, and continuously improve the quality and accuracy of assigned work.
• Communicate with stakeholders in a warm, professional, and service-oriented manner consistent with Marriott’s culture.

• Perform other related duties as assigned to support the regional Learning & Development team.

WHAT YOU WILL GAIN

• Regional exposure to Marriott’s Learning & Development function across APEC, including how learning programs are planned, launched, tracked, and sustained across managed and franchise properties.
• Hands-on experience with learning technology, including course setup, learner administration, completion tracking, and reporting through learning platforms.
• Practical skills in virtual learning production, including session setup, participant engagement, facilitator support, and troubleshooting during live programs.
• Opportunities to build professional communication, stakeholder management, project coordination, and service excellence skills in a regional corporate environment.
• A stronger understanding of Marriott’s people-first culture and how Learning & Development supports associate growth, operational readiness, and business performance.

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