Social & Community ServicesCase Management & Advocacy
About the job
Requirements
Have at least one year of experience providing crisis management services in assertive outreach, assertive community treatment, an emergency department, or another service providing 24/7 response in emergent or urgent situations; this experience must be confirmable through references.
Have a valid North Carolina driver's license.
Have at least eight years of driving experience, as required by the company's liability insurance carrier.
Meet one of the Qualified Professional pathways: hold a license, certificate, registration, or permit issued by a governing board regulating a human service profession; be a master's-prepared individual with a degree in a human service area and one year of post-degree experience working with individuals in the relevant disciplines; be a bachelor's-prepared individual with a degree in a human service area and two years of post-degree experience working with individuals in the relevant disciplines; or be a bachelor's-prepared individual with a degree outside a human service field and four years of post-degree experience working with individuals in the relevant disciplines.
For nursing, have four years of licensed experience.
Complete at least 20 hours of training in crisis management and other components of Community Support Team activities within the first 90 days of employment.
Obtain and keep current all training required by the agency; failure to renew classes by their due dates will result in removal from the schedule.
Be familiar with TA, Inc. policies and procedures, including emergency services and regulations concerning medication administration.
Be familiar with and comply with HIPAA regulations.
Maintain recipient rights and confidentiality.
Responsibilities
Provide crisis response for recipients 24 hours a day, 7 days a week, 365 days a year.
Provide treatment planning for recipients.
Provide one-on-one community intervention to develop interpersonal and community coping skills, including adaptation to home, school, and work environments.
Provide therapeutic mentoring, monitor symptoms and medications, and support symptom self-management.
Provide case management to arrange, link, or integrate services and assess and reassess recipients' needs for services.
Inform recipients about benefits and services, arrange access to them, and monitor their provision.
Work closely with providers to ensure services are completed.
Advocate for recipients and broker, coordinate, and monitor service delivery on their behalf.
Coordinate movement across levels of care with recipients and families, including discharge planning and community re-entry after hospitalization, residential services, and other levels of care.
Forward documentation to designated administrative staff in a timely manner as required.
Help maintain each recipient's self-respect, personal dignity, and physical safety.
Work cooperatively with other staff and relate favorably to recipients and families.
Attend mandatory staff meetings and consumer conferences, or give advance notice to the Hospital Transition Team Supervisor when unable to attend.
Report changes in a consumer's condition, family situation, or needs to appropriate personnel.
Report accidents and incidents to the Hospital Transition Team Supervisor.
Report suspected abuse, neglect, or exploitation of recipients to the Hospital Transition Team Supervisor.
Operate office equipment as necessary, including a calculator, copier, computer, and fax machine.
Perform other duties as required by circumstances.
Overview
The Hospital Transition Team provides short term services designed to help people maintain psychiatric progress made in psychiatric hospitals or progress related to recovery made in residential substance abuse treatment programs, connect with services and benefits quickly after hospital discharge, and receive support for returning back to their home and community.
#wearehiring
Responsibilities
Provide crisis response for recipient 24/7/365
Provide Treatment Planning for recipient
Provide one-on-one intervention with the community to develop interpersonal and community coping skills, including adaptation to home, school and work environments.
Provide therapeutic mentoring, symptom monitoring, monitoring medications, and self-management of symptoms.
Provide case management to arrange, link, or integrate multiple services as well as assessment and reassessment of the recipient’s need for services.
Inform recipient about benefits and services; arrange for the recipient to receive benefits and services and monitor provision of services.
Work closely with provider to assure that services are completed.
Assume role of advocate, broker, coordinator, and monitor of the service delivery system on behalf of the recipient.
Provide coordination of movement across levels of care, directly to the person and the family and coordinate discharge planning and community re-entry following hospitalization, residential services and other levels.
Must complete a minimum of 20 hours regarding crisis management and other components of Community Support Team activities within the first 90 days of employment.
In a timely manner and as required, forward documentation to designated staff in the administrative offices.
Help maintain the self-respect, personal dignity and physical safety of each recipient.
Work cooperatively with all other staff and relate favorably to recipients and families.
Attend all mandatory staff meetings and consumer conferences or give advance notice to the Hospital Transition Team Supervisor as to reasons for inability to attend.
Receive supervision by the Hospital Transition Team Supervisor.
Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
Report any accident or incident to the Hospital Transition Team Supervisor.
Report to Hospital Transition Team Supervisor any suspected abuse, neglect or exploitation of recipients.
Be familiar with TA, Inc. policies and procedures including the securing of emergency services and the regulations concerning medication administration.
Be familiar with HIPAA regulations and abide by them.
Assure consumer’s rights are met and maintain consumer confidentiality at all times.
Operate office equipment as necessary, i.e. calculator, copier, computer, fax, etc.
Obtain and keep current all training required by the agency. Understand that failure to renew classes by their due date will result in being removed from the schedule.
Perform other duties as required by circumstances.
Qualifications
Must have a minimum of one (1) year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations. We will need to be able to confirm through references.
Must have a valid NC Driver's License.
Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.
QP -
Holds license, certificate, registration or permit issued by a governing board regulating a human service profession (except nursing, which requires 4 years licensed experience).
A Master’s prepared individual with a degree in a human service area with one year of experience
working with individuals within disciplines after the degree.
A Bachelor’s prepared individual with degree in a human service area with two years of experience working with
individuals with persons within disciplines after degree.
A Bachelor’s prepared individual with a degree in an area other than a human service field who has 4 years of
experience in working with individuals within disciplines after degree.