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Senior Customer Success Manager
Updated on 1/27/2023
British Columbia, Canada • Vancouver, BC, Canada
Experience Level
Desired Skills
  • You want your customer to own the spotlight and are their biggest champion
  • You have a natural ability and desire to build strong internal and external relationships and trust
  • You get energized by and look forward to high-touch customer engagements
  • You are tenacious and resilient to ensure your customers achieve outsized success
  • You aspire to become an expert in customer change management and software adoption tactics and strategies
  • You develop and maintain product expertise for multiple supported use cases and user personas including Product Marketing, Competitive Intelligence, Market Intelligence, Sales, Customer Success, Product Managers, Marketing and Executive audiences to act as your customers' trusted advisor. You identify new opportunities for more use of Klue across your book of business
  • You understand and can advise customers with complex and multi-product offerings and in multi-curator environments in order to help customers learn how to create actionable and well-formatted content
  • You are able to influence and have the trust of customers, including senior stakeholders, in complex organizations with multiple stakeholders on all things related to creating, rolling out and maintaining a world-class competitive enablement program
  • You own and turn around common at risk scenarios
  • You are fluent in your understanding of key SaaS metrics and ones important to Klue: GRR, NRR, Net Retention, Churn, TTV and other team, industry and Board-level metrics for your Book of Business

201-500 employees

B2B competitive intelligence platform
Company Overview
Klue’s mission is to deliver actionable insights and content to the people that need it with their Competitive Enablement Platform that helps every department of every business. The company’s platform collects and curates intelligence from multiple sources to help every team in an organization compete and get ahead.
  • Competitive base compensation
  • Extended health & dental benefits
  • Unlimited vacation
  • Employee Stock Option Plan
  • Pension fund
  • Yearly fully-paid trips to Vancouver headquarters
  • Free access to an online learning tool offering many engineering courses
Company Core Values
  • Transparent
  • Humble
  • Hustle