Field Services Specialist
About the job
- A minimum of 3 years of hands-on field IT support experience.
- Strong knowledge of Windows, macOS, mobile devices, printers, and basic network troubleshooting.
- Experience with hardware replacement, imaging, configuration, and end-user support.
- Ability to travel between sites and work in on-site environments.
- Experience using IT service management tools such as ServiceNow or equivalent for ticket handling.
- Basic English reading and writing skills for documentation and vendor coordination.
- Provide on-site IT end-user support, including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
- Deliver VIP and Tech Bar support, including remote and on-site troubleshooting and system configuration guidance.
- Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
- Coordinate with vendors and third parties for repairs, on-site activities, and equipment logistics.
- Participate in IT projects, new site openings, hypercare activities, and special initiatives.
- Provide after-hours or escalation support for plant-critical issues when required.
- Relevant technical certifications, such as Microsoft MCP or MCSA.
About the company
iSoftStone provides IT services and digital transformation for large enterprises. It delivers consulting, software development, cloud, data management, AI, digital experience, testing, and business process outsourcing through long-term contracts and partnerships. It differentiates itself with a global delivery network serving 2,600+ clients, including 90+ Fortune Global 500 firms, plus a software-hardware integration approach with Tongfang Computer. Its goal is to expand internationally and offer end-to-end IT solutions that combine software services with hardware capabilities for major customers.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Haidian, China
Founded
2001
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Simplify's Take
What believers are saying
- H1 2026 revenue rose 17.91% to RMB 18.61 billion.
- Q2 2026 profit turned positive at RMB 85 million, improving execution.
- August 17 Guangxi AI platform and June 5 Tencent partnership expand AI demand.
What critics are saying
- H1 2026 net loss reached RMB 265 million despite revenue growth.
- Debt-to-asset ratio hit 61.46% in H1 2026, pressuring financing flexibility.
- AI PC and hardware margins face ruthless competition from Huawei, Lenovo, and HP.
What makes iSoftStone unique
- Software-hardware integration spans AI PCs, servers, cloud, and enterprise delivery.
- Huawei, Tencent Cloud, AMD, and OpenAtom partnerships broaden ecosystem access in 2026.
- iSoftStone Digital and Hong Kong center accelerate overseas expansion beyond mainland services.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Holidays
- Paid Sick Leave
- Life Insurance