Senior Product Manager
Papa
Senior Product Manager
Papa
B2B2C elder companion and support platform
Papa is a new kind of care built on human connection. Across the country consumers, health plans, and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals. Trained and vetted companions who provide a helping hand and an open ear, resulting in less loneliness, better health, and happier lives.
Founded in 2017 due to Andrew's personal need with his grandfather, Papa. Based in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.
You'll be joining Papa Community, a 0-to-1 venture within Papa based in San Francisco that's building virtual care for seniors. You'll have the autonomy and velocity of an early-stage startup with the advantages of a growth-stage company including Papa's deep expertise serving older adults, established health plan relationships, and reliable capital. As one of the early team members on Community, you'll have a significant tangible impact to improve patient outcomes and drive scalability.
Founded in 2017, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.
We are expanding the Papa Community team and looking for a Senior Product Manager to own product development for Papa Community. You'll be our first dedicated PM — the person responsible for defining and driving the roadmap for our platform while partnering closely with engineering, clinical operations, and the GM to build the tools that power our care model at scale.
This is a rare opportunity to define the product from the ground up at a company where the product decisions you make today will shape how we deliver care for years to come.
You'll own the platform that powers our care model. The platform you build is the operational backbone of Papa Community — it determines how our care team provides engaging member experiences, enhances care pathways, and ultimately demonstrates improved patient outcomes. V1 of our platform got us operational; the ongoing investment is where Papa Community's clinical intelligence gets built.
You'll be handed a business problem and given real latitude to figure out the right way to solve it. If what excites you is being trusted to define what to build and why, this is the role for you.
You'll report directly to the GM, and partner closely with the engineering and clinical teams. Your voice will shape platform strategy, build vs. buy decisions, and how we sequence investment across the roadmap.
Own our care delivery platform roadmap end to end. Lead discovery, define requirements, sequence investment, and drive delivery for our platform — from V1 through the ongoing layers of clinical intelligence, automation, and operational tooling that follow. You'll make foundational decisions about how the platform evolves that will shape Papa Community's care model for years to come.
Design and improve internal clinical workflows. Work directly with the care team to understand how care delivery actually works on the ground, and translate that into product requirements and workflow improvements. You'll own the product layer of the tools our internal team relies on every day.
Lead system integration decisions. Evaluate and prioritize API integrations within our health tech stack — including our EHR, care management tools, and billing infrastructure. You'll make build vs. buy recommendations and ensure our systems work together in a way that reduces friction for the clinical team and improves data quality.
Own end-to-end outcomes. This role sits at the intersection of clinical and engineering teams, each with distinct needs and constraints. You'll earn influence through judgment, translate across functions, and take accountability for outcomes.
Greenfield platform judgment - You've built 0-to-1 products before. You know how to sequence a roadmap around operational need rather than feature completeness, make smart build vs. buy calls under resource constraints, and resist over-engineering when speed matters more than perfection.
User empathy and behavioral intuition - You have deep empathy for the people using your product and strong intuition for what drives human behavior. You think carefully about how work actually gets done in the moment, such as how screens should be sequenced, what information needs to surface at what point in a workflow, and how to reduce cognitive load.
Clinical workflow fluency - You can sit with the care team, understand how they deliver care, and translate that into product requirements without needing a clinical translator. You ask the right questions, and you don't over-engineer what you hear.
Analytical rigor - You define success metrics that capture real outcomes rather than proxy activity. You use product and operational data to understand adoption, friction, and impact — and let those insights set your priorities, not just validate them. You have strong quantitative fluency and can move fluidly between the numbers and the narrative.
Business model awareness - You understand that platform decisions have P&L implications. You think one level above the product and can connect your roadmap choices to business metrics and member outcomes.
High autonomy and ownership - You thrive in environments with open questions and limited established processes. You communicate with precision, make recommendations, and own outcomes without needing detailed requirements or constant direction.
Startup adaptability - You move fast, communicate proactively across clinical and operational teams, and understand when to ship quickly versus invest in longer-term solutions.
Regulatory literacy - You understand that as a healthcare platform, product decisions are compliance decisions. You're energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker.
Papa's core business has had tremendous impact, and we are looking to bring even more results for patients with Papa Community:
"Papa is the lynchpin that keeps me going month to month. They're the piece of the team that allows the other pieces to happen…I can worry about finding another doctor if I have to. Finding another Papa doesn't happen." - Member from Tampa FL
"Papa has kind of saved me. Now I have somebody to help me go to my appointments. I've got somebody to help me clean my house. I've got somebody to talk to. It just took so much pressure off my shoulders. I'm finally feeling like myself again." - Member from Tacoma WA
"I look forward to seeing them. They make me laugh. I make them laugh. They've certainly taken lonely days from me also. It works both ways for us." - Pal from Rhode Island
Not sure if you meet every requirement? Studies show that women and individuals from historically underrepresented communities are less likely to apply for roles unless they meet every single qualification. At Papa Community, we are committed to fostering a workplace where everyone feels valued, empowered, and supported. If this role excites you, we encourage you to apply.
About Papa's Culture: Papa’s culture is people-first. We encourage everyone to bring their whole authentic selves to work, to be transparent, non-hierarchical, and above all, to be a good person.
We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.
Equal Opportunity & Accommodation Statement: Papa, Inc. and all its affiliates and subsidiaries, is an equal opportunity employer committed to prohibiting unlawful discrimination, harassment, and retaliation. Our employees and qualified applicants are protected from discrimination based on race, color, religion, national origin, age, sex, disability, military or veteran status, gender identity, sexual orientation, or any other basis protected by federal, state, or local law. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are committed to providing reasonable accommodations to employees and qualified applicants in accordance with applicable law. If you need additional assistance or an accommodation to participate fully in any part of the hiring process, please submit a request to [email protected].
Papa provides a platform for elder care and companionship, operating through partnerships with health plans and employers. Its core offering is the Papa Pal program, which matches members with companions who help with tasks like transportation, household chores, and teaching technology, while also offering friendship to reduce social isolation. The service is delivered via a B2B2C model that embeds Papa into the healthcare and employee benefits ecosystem, enabling organizations to offer it to their members or employees. Papa distinguishes itself by combining practical support with social connections at scale, using both part-time and full-time Papa Pals to meet demand and integrate with healthcare partners. The company's goal is to improve seniors’ well-being and independence by providing reliable, accessible companionship and everyday assistance through a network of trained companions.
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