Distribution Technician 1 - Meter Services

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
 

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy Corp. 
 

This job is located in Reading, PA and responsible for Meter Services work for the Distribution function of the Company.

--Monday through Friday, office-based role (not a field position)

Standardized Summary of Responsibilities:  Meter Services

• Demonstrate and direct a solid commitment to all aspects of safety.
• Assist in providing information and/or responding to formal/informal PUC complaints, legislative complaints and claims requests. 
• Schedule work and resolve issues in CREWs and FieldNet; support other areas with CREWs, FieldNet and ZCMW issues. 
• Work with various groups on items such as:
  • Call Center and Distribution Control Center to resolve issues
  • Electrical Construction and Maintenance (EC&M), designers, and line schedulers for design requests issues and scheduling
  • Customers for MRMX (Meter Mix) and MRFL (Foreign Load Requests) to set up appointments
  • Shared metering on MRFL/MRMX issues, meter reading to resolve access issues, and Asset Records on ZCMW (SAP Meter Allocation associated with a DR) and POFU (Power-on follow up) issues
  • Line and EC&M departments (utilizing Click) for processing line DRs and ZCMWs.
  • Revenue Operations on dunning issues
  • Meter Services after linemen remove/exchange damaged meters in the field
• Assist in coordinating Distributed Generation (DG) customer meter work with Engineering and Design.
• Assist with scripting issues and create the proper work type regarding CNET procedures for work requests with Engineering and Customer Contact Center.
• Assist in the performance of plant-to-plant transfer to move inventory.
• Create letters for issues such as access, bushes, or meter base problems for employees in other departments.
• Review inventory levels and select appropriate materials.
• Perform MDT maintenance, i.e., enter help desk tickets, keep track daily of MDT sync for sync report metrics, maintain the functions of the MDT, and re-initialize Cascade.
• Create meter work SAP notifications and schedule field personnel to locate and investigate meters reported by meter readers and others.
• Assist with processing case-by-case SAP notifications that do not process (errors, field follow up, billing problems, research using county auditor website to obtain public record contact information for vacant properties etc.).
• Provide assistance to field personnel such as contact with field crews, fleet mechanics, dispatch unsafe conditions and same day orders, and answer telephone inquiries from the field crews.
• Address inactive meters in the field.
• Assist during emergencies and storm-related activities and travel to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
• Attend all required regulatory training.

Qualifications at Dist. Tech I Level Include:

• Bachelor’s degree (Engineering Technology or related discipline preferred) plus 0-1 years of related work experience. In lieu of a bachelor's degree, minimum of 2 years related work experience is required. Related work experience is knowledge of construction and maintenance practices, procedures, work methods, materials, equipment and tools which would be used to determine the resources necessary to perform construction and maintenance work activities.
• Gain knowledge of National Electric Safety Code (NESC) and National Electric Code (NEC).
• Gain an understanding of the Company’s Accident Prevention Handbook and Manual of Operations and the practical application in the workplace.
• Gain knowledge of: 
  • The purpose, function, and operating characteristics of equipment, and residential, commercial, and utility electrical distribution and control systems
  • Construction methods, maintenance practices, service practices, standards and procedures
  • Procedures and processes for the acquisition of materials, equipment and tools 
• Gain an understanding and knowledge of legal and regulatory requirements as appropriate.
• Develop, collect, organize, and analyze information from a variety of sources to develop reports, and provide information on backlog and productivity
• Professionalism to work with engineer and management personnel, as well as interface and work cooperatively with customers, contractors and the general public, in a courteous manner that demonstrates FirstEnergy’s rules of engagement. 
• Maintain strong working relationships at all levels.
• Self-motivated and able to multi-task with competing priorities.
• Provide quality customer service, both internally and externally.
• Possess solid verbal and written communication skills.
• Gain experience with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), Outlook, SAP, geographical information system (GIS), customer request work scheduling (CREWS), power outage reporting system (PowerOn), computer aided drafting (CAD/AutoCAD) and Energy Delivery Outage Application is preferred.  Experience with database query tools (Hyperion/BRIO, Business Explorer Analyzer (BEX), Cognos); experience using Visual Basic is a plus.
• Must have a personal vehicle to commute to various facilities and locations as required and possess a valid driver’s license.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Non-Exempt-Hourly 
 

FirstEnergy Human Resources Team