Lead / AM – Service Delivery
Black Box
Lead / AM – Service Delivery
Black Box
End-to-end digital infrastructure and IT services
Role: -Network SME (Field Support )
Role and Responsibilities: -
Required Technical and Professional Expertise Minimum of 10 to 15 + years of experience in network operations.
Extensive experience of juniper devices configuration and troubleshooting.
Should have experience in production network environment in CISCO, Juniper, Nokia,Aruba, Extreme etc.
Extensive experience in a network operation in WAN protocol.
Must have hands on experience on CISCO, Juniper, Nokia,Huawai
Must have hands on experience on Juniper ACX,MX,SRX devices.
Strong Knowledge of Routing Protocols: BGP, MPLS,IGP,ISIS, OSPF,LDP.
Knowledge of Switch functions, VLAN, HSRP, VXLAN-EVPN
Must to have knowledge of Juniper Devices :MX5 T, Ex4200 , Ex 9208, Ex 3400, SRX 340/240, Ex 3300, Ex 4300/4600, SRX,ACX7K
Technical knowledge and practical experience of Security technologies and routing protocols, QoS & switching technology.
Conversant in best practice appropriate to network and security
Must have good communication, collaboration skills for team management, leadership connect
Active participation in new technology evaluation, technical inputs for design discussions including support to cross functional teams, BoQ preparation, SoW preparation
Good understanding of hardware and software performance and scaling limitations
Good knowledge on monitoring tools for configuration management, optimization-e.g. Solarwinds, manage engine etc.
Experience in ISP preferred.
Operation support : -
Must ensure service uptime 99.99 for all critical services
Identify single point of failures (device, service) and provide mitigation /remediation strategy
Must possess advance troubleshooting skills for incident, problem management (RCA)
Must possess advance configuration skills for Change management
Active participation in P1 incidents to technically guide L2 team as well as discussion with TAC
Work with OEM for best practices adoption
Provide solution for optimization of routing/switching technologies
Provide solution for optimization of security policy/access rules
Monitor TAC requests and provide plan for upskilling to reduce TAC dependency
Provide necessary technical inputs for Audit findings
Provide technical support to L2 team for VA (Software and configuration Vulnerability) for assessment and remediation
Provide technical inputs for Device hardening/security best practices
Advance troubleshooting skills for Wireless management
Maintain patch management of the devices in production
Certifications required : JNCIS,JNCIP-SP,JNCIP-ENT,JNCIE,CCNP, Fortinet NSE-4,5,6, Extreme certifications, Aruba clearpass
Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.
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