IT Systems & Automation Specialist
$1.1k/mo
Junior
Remote in Nicaragua+1 moreMore locations: Remote in Peru
RemotePeru (remote) / Nicaragua (remote): Candidates must be based in Peru or Nicaragua.
IT OperationsEnterprise Applications
About the job
Requirements
- At least 2 years of experience in system administration, systems integration, IT systems, or a related technical field.
- Hands-on experience supporting business systems, applications, or integrations.
- Experience with Zoho Analytics or similar reporting and business intelligence tools, including reports, dashboards, and data queries.
- Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms.
- Experience building or maintaining automations using Pipedream, Make.com, or similar tools.
- Familiarity with telephony and call-center systems, including interactive voice response, call routing, or contact center as a service platforms.
- Basic IT and technical troubleshooting skills.
- Basic knowledge of SQL.
- Experience using ChatGPT and/or Claude.
- Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams.
- Ability to troubleshoot issues independently and work autonomously, take initiative, and proactively identify solutions.
- Ability to adapt and manage multiple priorities and projects.
- Strong cross-team communication and collaboration skills.
Responsibilities
- Provide technical and end-user support for business systems and operational tools.
- Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.
- Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
- Create and maintain reports, dashboards, and data queries to support business decision-making.
- Work with CRM data, workflows, and automations to improve operational processes.
- Support and troubleshoot telephony and call-center systems, including interactive voice response, call routing, and contact center as a service platforms.
- Troubleshoot system and integration issues and identify practical solutions.
- Use SQL to query and work with data.
- Identify opportunities to automate repetitive tasks and improve operational efficiency.
- Use AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
- Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.
- Manage multiple projects and priorities while maintaining clear communication and follow-through.
- Document processes, solutions, and system changes as needed.
Desired Qualifications
- Experience working in a business process outsourcing, call-center, or other high-volume operational environment.
About the company
Geeks on Site provides onsite and remote computer repair and IT support across 150+ cities, with dispatch to homes or businesses within one business day. Residential services cover software and hardware repair, malware removal, wireless networking, data recovery, backups, and user training. For business clients, it offers IT services like router/firewall configuration, data backup and recovery, and server installs, plus monthly maintenance plans. The goal is to help customers keep their computer systems safe, efficient, and functional through immediate help and ongoing maintenance.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Miami, Florida
Founded
2002
Get referred to Geeks on Site
See people who can refer or advise you
Simplify's Take
What believers are saying
- April 9, 2025 WeatherProof Televisions partnership expands outdoor-TV installation demand.
- 2026 partner pages claim 500+ partners already growing revenue.
- Windows 10 ended October 14, 2025, and Nest support ended October 25, 2025.
What critics are saying
- BBB reviews on August 7, 2026 show 2.03/5 stars and repeated cancellation complaints.
- Yelp reviewers describe missed appointments, unpaid jobs, and poor communication in 2025.
- Trust collapse from refund disputes and no-show complaints kills consumer demand.
What makes Geeks on Site unique
- Since 2002, Geeks on Site combines nationwide on-site repairs with remote support.
- Its 2026 partner programs offer white-label, referral, reseller, and revenue-share installation models.
- The company promises local technician dispatch within 48–72 hours under partner branding.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours