Lead AI Experience Designer
Eliza
Lead AI Experience Designer
Eliza
Multi-channel health engagement and analytics platform
We are a technology services company dedicated to helping organizations build and deploy cutting-edge AI solutions. From generative AI and custom LLM integrations to predictive analytics and intelligent automation, we work across industries to bring real-world AI applications to life. Our projects combine deep technical expertise with hands-on client collaboration to solve high-impact problems.
We are seeking a Lead AI Experience Designer to serve as the founding design hire. You will establish UX/UI practices for Eliza’s client AI solutions — turning powerful AI capabilities into polished, intuitive, client-ready products. This is a strategic, hands-on role for a designer who can move from ambiguous business problems and user research to sharp product direction, tested prototypes, and polished interfaces.
As Eliza’s first dedicated designer, you will shape not only individual products but also how we approach design as a company: our standards, patterns, tools, and approaches. You will partner directly with AI Product Managers, Forward Deployed Engineers, and client stakeholders — advising across multiple engagements while embedding deeply in the highest-priority, experience-intensive work.
Your primary focus will be elevating the end-user experience and interface quality of Eliza’s AI solutions, from early workflows and prototypes through production-ready UI. The right person is AI-native in their practice — using modern AI tools to accelerate research, ideation, prototyping, testing, and production — while bringing strong judgment about where human craft and rigor matter most.
Establish the principles, standards, and operating rhythm for AI product design at Eliza.
Establish reusable design systems and interaction patterns that enable FDEs to build consistent, production-ready AI experiences across client engagements.
Create practical design playbooks, templates, and review practices that help delivery teams move from discovery to validated, high-quality interfaces faster.
Bring a clear point of view on what great AI product experiences require — and make that point of view practical for product, engineering, and client teams.
Lead user discovery, workflow research, concept testing, and usability testing with client stakeholders and end users, using AI-native research tools to accelerate synthesis and insight generation.
Synthesize insights into clear user needs, opportunity areas, journey maps, and product recommendations.
Turn ambiguous business and technical problems into focused product and UX direction.
Help teams distinguish between an impressive AI demo and a useful, trustworthy product experience.
Design end-to-end user experiences for AI-enabled products, from early concepts and workflows to high-fidelity interface design.
Create clear, intuitive interaction patterns for AI products, including moments where users need transparency, control, feedback, or confidence in the system’s output.
Produce the artifacts that move delivery forward: flows, wireframes, prototypes, visual systems, and implementation-ready specifications.
Raise the quality bar for visual and interaction design across priority client engagements.
Set a new bar for what enterprise AI products can feel like: elegant, trustworthy, and unmistakably designed for the people who rely on them.
Partner closely with AI Product Managers and Forward Deployed Engineers to keep product, technical, and experience decisions connected throughout delivery.
Partner with FDEs to translate complex AI-system capabilities and constraints into flexible, SDK-informed interface standards that make multimodal, streaming, and real-time experiences predictable and production-ready.
Participate in client-facing working sessions, presenting design rationale and guiding stakeholders through decisions and tradeoffs.
Support iterative development by testing prototypes and in-progress builds, identifying usability issues early, and helping teams make practical improvements.
Balance advisory work across multiple engagements with deep ownership on the projects where design is most critical.
Use AI tools to accelerate research synthesis, ideation, prototyping, testing, and production without compromising design judgment or quality.
Bring current AI product patterns and experience-design practices into client work, adapting them thoughtfully to each use case and audience.
Client products feel clearer, more intuitive, and more differentiated.
User research and testing meaningfully shape product direction before engineering investment is locked in.
AI PMs and FDEs have a trusted design partner who strengthens both discovery and design delivery.
Priority engagements show stronger stakeholder confidence, usability, and end-user satisfaction.
Eliza has a consistent, reusable standard for AI product experience across its portfolio.
5+ years of experience in product design, UX design, service design, or a closely related discipline.
Demonstrated experience owning end-to-end product design—from research and problem framing through prototyping, testing, and polished UI delivery.
Strong user-research capability, including interviews, concept validation, and usability testing.
Excellent product judgment: able to make clear recommendations in ambiguous environments and explain the reasoning behind them.
A portfolio showing thoughtful interaction design, visual craft, and the ability to simplify complex workflows.
Experience working closely with product managers and engineers to ship real products.
Strong client-facing communication skills, including the ability to facilitate working sessions and present to senior stakeholders.
Comfort managing several concurrent workstreams without compromising quality.
An AI-native working style and a practical understanding of how modern AI systems shape product experiences.
Experience designing AI-enabled, data-heavy, enterprise, or workflow products.
Familiarity with the practical constraints of LLMs, agents, automation, and human-in-the-loop systems.
Experience in consulting, professional services, or other client-delivery environments.
Experience designing for complex or regulated industries.
Experience building or contributing to design systems, reusable interaction patterns, or product-design playbooks.
A founding opportunity to define Eliza’s design practice and influence the company’s product standard.
Competitive compensation (base salary + performance incentives tied to client outcomes).
Equity options in a growing AI services company.
Exposure to a wide range of industries and high-impact AI problems.
Travel opportunities for on-site client engagements (if desired).
A collaborative, mission-driven team passionate about the real-world impact of AI.
Eliza provides a health engagement platform that helps healthcare organizations communicate with members to improve health outcomes. It uses a multi-channel delivery system (calls, texts, and emails) combined with data analytics, behavioral science, and patented speech recognition to tailor outreach and encourage actions like preventive screenings, medication adherence, and chronic-condition management, while also collecting member-reported data beyond claims to build richer profiles. The platform differentiates itself by integrating speech recognition, direct member-reported data, and analytics-driven outreach across channels for a large base of health plans, PBMs, and disease-management firms, and its success is evidenced by its acquisition by HMS Holdings (now Cotiviti). The goal is to close care gaps, improve quality ratings such as HEDIS and Stars, and manage healthcare costs by boosting member engagement and adherence.
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