NCC Group

Global cyber security and resilience provider

Lead IT Infrastructure Engineer

System AdministrationUpdated on Nov 13

Full-timeRijswijk, NetherlandsNo salary listedHybrid

About the Job

Requirements

Management experience in a TechOps Engineering role.
Previous experience working in a TechOps Engineer role or a similar technical IT role.
Previous experience working in third-line corporate enterprise cloud and hybrid infrastructure in a fast-paced agile environment.
Experience with corporate hybrid enterprise IT infrastructure and networking, including TCP/IP networking and routing.
Skills with Windows Server 2012 to 2022, DHCP, DNS, vSphere, Microsoft Azure, Active Directory/Entra, Microsoft 365 (including Exchange Online and Teams), Group Policy, and firewalling.
Datacentre server hardware support, build, and configuration, including HP and Dell servers and blades.
Ability to troubleshoot broadly and demonstrable documentation and diagramming skills.
Familiarity with ITIL standards and associated change management disciplines.
Ability to apply security hardening to infrastructure components.

Responsibilities

Ensure IT infrastructure services function in accordance with Service Level Agreements.
Maintain, patch, troubleshoot, document, and monitor physical and virtual network, server, and cloud infrastructure environments, with a strong focus on security.
Install and test new solutions and enhancements to existing solutions in test and production environments.
Diagnose and resolve issues in accordance with published Service Level Agreements and in a customer-focused manner.
Manage and escalate faults, failures, and change requests to relevant parties, ensuring timely and appropriate responses.
Act as an escalation point for fault resolution for Service Desk Engineers and provide 24/7 on-call support as required.
Engage in project and capacity planning, implementation, and rollout, providing expert advice as appropriate.
Maintain up-to-date technical skills to perform the role in a dynamic agile business.
Hold regular, structured one-to-one check-ins focused on priorities, progress, challenges, wellbeing, and development, creating space for open two-way dialogue.
Set clear performance expectations, track performance, intervene early on issues, conduct fair evidence-based reviews, and recognise and differentiate performance.
Set measurable objectives and key results aligned to organisational priorities, review progress regularly, adjust as needed, and focus on outcomes.
Build capability through coaching, stretch opportunities, and tailored development support, encouraging ownership and growth.
Provide clarity, direction, and context while enabling autonomy, supporting decision-making, and removing barriers.
Provide frequent, timely, and actionable feedback and actively seek input from others to drive continuous improvement.

Desired Qualifications

Networking skills at CCNA level.
Experience with Linux technologies, including operating systems, SQL, web servers, proxies, or containerisation.
Experience with AWS or GCP.
Automation skills with tools such as Ansible, Puppet, or Chef.
Experience with Git version control.
Experience with SSL certificate authorities.

As a Lead TechOps Engineer you will be responsible for maintaining the hybrid infrastructure that allow various divisions within the NCC Group to function and communicate securely, both internally and externally, on a daily basis.

Working as a Lead of the Group Corporate TechOps team, responsibilities will include patching/securing; configuring; upgrading; maintaining the company’s cloud, virtualisation, storage and server infrastructure along with designing; installing; configuring new systems & equipment whilst liaising and planning with other highly skilled infrastructure, network and security specialists. Projects will vary depending on business and focus on security; policies; procedures; documentation; and being an approachable team player is key. You will work in a fast paced and fluid environment so responsiveness and the ability to manage varying workloads whilst maintaining high standards is important. On occasion, there maybe planned and unplanned out of hours work therefore, flexibility is key.

In this role you will be a key member of a small and dynamic global team based primarily in the UK but also other regions, with opportunities to be exposed to new technologies and methods for ensuring reliable and secure IT operations.

To ensure IT infrastructure services function to Service Level Agreements (SLA's)
To maintain (patch/troubleshoot/document) and monitor physical and virtual network/server/cloud infrastructure environments with a strong focus on security
Install and test new solutions and enhancements to existing solutions in both test and production environments
Diagnosis and resolution of issues in accordance with published SLA's and in a customer focused manner
Appropriate management & escalation of faults, failures and change requests to the relevant parties, ensuring timely and appropriate responses
Be an escalation point for fault resolution for Service Desk Engineers and provide on-call 24/7 support as required
Engage in project and capacity planning, implementation and rollout providing expert advice as appropriate
To maintain up-to-date technical skills to perform the role in a dynamic agile business
1:1s - Regular, structured check-ins focused on priorities, progress, challenges, wellbeing, and development; create space for open, two-way dialogue.
Performance: Clear expectations, ongoing performance tracking, early intervention on issues, and fair, evidence-based reviews; recognise and differentiate performance.
OKRs: Set clear, measurable goals aligned to organisational priorities; regularly review progress, adjust as needed, and focus on outcomes over activity.
Coaching: Build capability through questioning, stretch opportunities, and tailored development support; encourage ownership and growth.
Guidance: Provide clarity, direction, and context while enabling autonomy; support decision-making and remove barriers.
Feedback: Frequent, timely, and actionable feedback; actively seek input from others to drive continuous improvement

Essential skills: ·

Management experience in TechOps Engineering role
Previous experience working in a TechOps Engineer role or similar technical IT role.
Previous experience working in a 3rd line corporate enterprise cloud & hybrid infrastructure experience working within a fast-paced agile environment
Solid experience with varied aspects of corporate hybrid enterprise IT infrastructure & networking – good TCP/IP networking & routing knowledge
Proven skillset to include Server 2012 to 2022; DHCP; DNS; vSphere; MS Azure/AD/Entra; M365 (EXO/Teams etc.); Group Policy; Firewalling
Datacentre server (HP/Dell Servers/Blades) hardware support, build and configuration
Demonstrably comfortable working on own initiative and as part of a larger team ·
Demonstrable broad ranging troubleshooting
Excellent documentation/diagramming skills
Familiarity and acceptance of ITIL standards and associated change management disciplines
Confident in applying security hardening to various infrastructure components

Desirable but not essential:

Networking skills to a CCNA level
Linux technologies (OS/SQL/Web Servers/Proxies/Containerisation)
AWS/GCP
Automation skills (Ansible, Puppet, Chef etc.)
Version Control (Git)
SSL Certificate Authorities

About the Company

NCC Group

Global cyber security and resilience provider

NCC Group provides cyber security and resilience services to organizations and governments around the world. It helps protect digital systems by offering a range of capabilities such as security testing, risk assessment, and resilience planning, backed by a global team of experts and supported by technology-enabled tools. The company’s approach combines human expertise with technical solutions to identify vulnerabilities, assess risk, and implement concrete steps to improve security and continuity. What sets NCC Group apart is its large, worldwide team and its emphasis on practical, end-to-end cyber resilience—working with clients from assessment through to implementation and ongoing assurance. The goal is to create a more secure digital future by helping customers manage cyber risk, reduce threats, and maintain business continuity at scale.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Manchester, United Kingdom
Founded: 1999

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