Senior Retail Digital Support Analyst



This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: "It's perfect. Now make it better." As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

The Commercial Technology team provides the technology and support that powers Columbia Sportswear's retail stores around the world. From new store openings and remodels to technology upgrades and day-to-day operational support, our team partners closely with Retail Operations, Corporate Real Estate, business stakeholders, and third-party service providers to ensure stores have the tools they need to serve consumers and operate efficiently.

As a Sr. Retail Digital Support Analyst, you'll play a critical role supporting both retail technology projects and store operations. You'll coordinate technology deployments for new store openings, remodels, relocations, and strategic initiatives while also serving as an escalation point for complex technical issues impacting retail stores. Success in this role requires a blend of technical troubleshooting, project coordination, vendor management, and strong partnership skills as you help deliver reliable technology experiences across our retail fleet.

HOW YOU'LL MAKE A DIFFERENCE

• Coordinate technology activities for new store openings, remodels, relocations, pop-up locations, and store refresh projects.
• Partner with Retail Operations, Corporate Real Estate, Technology teams, and third-party vendors to successfully deliver retail technology initiatives.
• Support deployment and ongoing operation of store technologies including point-of-sale systems, payment devices, RFID solutions, mobile devices, networking equipment, printers, and related retail technology platforms.
• Troubleshoot and resolve escalated store technology incidents that cannot be resolved through standard support channels.
• Coordinate field technicians, depot services, vendors, and internal support teams to drive timely issue resolution and minimize business disruption.
• Manage multiple projects, workstreams, support requests, and priorities across a diverse retail environment.
• Document support processes, deployment procedures, technical solutions, and knowledge resources to improve service delivery.
• Support international retail projects and collaborate with global business partners as needed.

YOU ARE

• A highly organized problem solver who can effectively balance support activities, projects, and competing priorities.
• A collaborative partner who builds strong working relationships across technical teams, business stakeholders, and external vendors.
• Resourceful and proactive, with the ability to investigate issues, identify solutions, and drive work to completion.
• Comfortable navigating both technical conversations and business discussions with a customer-focused mindset.
• Adaptable and energized by a fast-paced environment where no two days look exactly the same.

YOU HAVE

• 5+ years of experience supporting retail technology, store systems, IT operations, or a related technology environment.
• Experience supporting retail locations, field operations, multi-site environments, or customer-facing technology solutions.
• Experience coordinating projects, technology deployments, store openings, remodels, or enterprise technology rollouts.
• Working knowledge of point-of-sale systems, payment technologies, mobile devices, networking infrastructure, or related retail technologies.
• Experience working with ticketing systems, vendor partners, field service organizations, and incident management processes.

#LI-JD1

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [email protected] with the Subject: Applicant Assistance Requested.