Know Your Customer / Client Due Diligence Operations Analyst

Job Description:

Job Title: KYC / CDD Operations Analyst – Anti-Money Laundering

Corporate Title: up to Assistant Vice President

Location: Belfast

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Role Description:

Here at Bank of America we are investing in the growth of our Global Operations business. We are continuing to expand our Global Anti-Money Laundering (AML) team and are looking for multiple Technical Know Your Customer (KYC) / Client Due Diligence (CDD) Operations Analysts to join us.

The team supports the Global Markets (GM) and Global Corporate & Investment Banking (GCIB) businesses in completing KYC/CDD checks as well as maintaining client records.

You will join a dynamic team and will be responsible for the completion of the AML KYC/CDD operational process on assigned clients and will become a technical expert in KYC/CDD procedures.

The environment is constantly changing as new procedures & initiatives are implemented and there will be the opportunity for you to contribute towards these exciting changes.  

Responsibilities:

• You will conduct client due diligence and enhanced due diligence in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.
• You will conduct the KYC / CDD checks on clients that are part of the standard cycles or outside of the standard cycles due to a change in client or jurisdictional requirements.
• You will liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil requirements.
• You will perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met.
• You will participate in internal/external audits and quality checks.

What we are looking for:

• Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes)
• You will have experience performing in a process-oriented production environment that changes periodically.
• You will have the ability to organise work, prioritise tasks and handle multiple assignments simultaneously.

Additional Skills:

• Excellent verbal and written communications skills.
• Familiar with MS Office Suite (Excel/Word/Outlook/Access).
• Thrives in a collaborative team environment.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.