Full-Time

Servicenow Architect APM

Confirmed live in the last 24 hours

Cask

Cask

Consulting for ServiceNow digital transformation

Consulting
Enterprise Software

Senior

Remote in USA

Category
Backend Engineering
Software Engineering
Required Skills
ServiceNow
Requirements
  • Proven technical knowledge and hands-on experience with the ServiceNow platform, specializing in the Strategic Portfolio Management suite.
  • Minimum of 3 years of ServiceNow Administration experience.
  • At least 5 years of experience in Information Technology and Information Systems.
  • Skilled in effectively communicating complex concepts to diverse stakeholders.
  • Proven ability to build and maintain collaborative relationships with team members, customers, and other key stakeholders.
  • Demonstrates authenticity, self-awareness, resilience, and a strong sense of curiosity.
  • Domain expertise in Strategic Portfolio Management capabilities is highly valued.
  • ServiceNow Certified System Administrator certification required.
  • ServiceNow Certified Implementation Specialist (CIS-PPM or CIS-APM) certifications are a strong advantage.
  • ITIL certifications are considered a plus.
  • Bachelor's degree in Computer Science or a related field from an accredited institution, or equivalent experience.
  • Proficiency in the Microsoft Office Productivity Suite, with a focus on advanced tools and features to enhance productivity and efficiency.
Responsibilities
  • Actively participate in workshops with key customer sponsors and stakeholders to define, re-engineer, and improve business processes, as well as identify gaps in current and future workflows.
  • Support Cask’s SPM/APM Business Consultants in delivering transformative solutions.
  • Design, configure, test, document, and deploy ServiceNow platform solutions, ensuring alignment with customer goals and business needs.
  • Offer strategic technical insights to optimize the customer experience and maximize the value of proposed solutions.
  • Serve as the primary contact for operational concerns, system health, and planning for patches or upgrades, ensuring a seamless customer experience.
  • Maintain consistent tool configuration across development, testing, and production environments to safeguard quality and reliability.
  • Implement and enhance the ServiceNow platform and its modules to meet evolving business requirements.
  • Continuously explore and adopt new ServiceNow capabilities and technologies to provide cutting-edge solutions.
  • Translate business needs into technical requirements and oversee their execution to ensure proposed solutions meet customer expectations.
  • Manage platform configurations, reporting, and workflow administration to align with business processes and objectives.
  • Formulate robust testing approaches, create detailed test cases, and ensure thorough documentation of outcomes.
  • Prepare comprehensive technical architecture designs, specifications, and process documentation to guide successful implementations.
  • Conduct or participate in code reviews to maintain compliance with Cask’s coding standards and best practices.
  • Support business management and technology delivery processes for areas like Financial Management, Business Planning, Alignment Planner, Agile Development, Test & Release Management, and more.
  • Proactively deliver project milestones, including user stories, technical designs, and knowledge transfer documentation, on time.
  • Partner with Cask business consultants and client stakeholders to identify and implement improvements in the SPM toolset.
  • Build trust and deliver customer-focused solutions, enabling clients to unlock the full potential of the ServiceNow platform.

Cask specializes in helping businesses improve their operations through the ServiceNow platform, which is designed for digital transformation. The company focuses on making complex business processes simpler, more secure, and automated. Cask works with a variety of clients, including large companies and mid-sized businesses, to enhance their IT service management and automate their business processes. They provide consulting services that include expert advice, implementation, and ongoing support for ServiceNow solutions. What sets Cask apart from its competitors is its exclusive focus on the ServiceNow platform, allowing them to deliver tailored solutions that meet the specific needs of their clients. The main goal of Cask is to help organizations get the most out of their ServiceNow investments, ensuring they achieve efficient and effective operations.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Diego, California

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for digital transformation boosts Cask's ServiceNow consulting opportunities.
  • ServiceNow's expansion into new areas allows Cask to diversify its services.
  • Remote work trends increase demand for robust IT service management solutions like ServiceNow.

What critics are saying

  • Increased competition from other ServiceNow partners threatens Cask's market position.
  • Rapid tech advancements may outpace Cask's ability to integrate new ServiceNow features.
  • Economic downturns could reduce client budgets for consulting services, impacting revenue.

What makes Cask unique

  • Cask specializes exclusively in ServiceNow, offering deep expertise and tailored solutions.
  • The company provides comprehensive consulting, implementation, and support for ServiceNow solutions.
  • Cask's 2024 report highlights best practices for top-tier ServiceNow program success.

Help us improve and share your feedback! Did you find this helpful?