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Third Wave Systems

Materials-based modeling software for machining

Applications Engineer 1

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeEden Prairie, MN, USA

About the Job

Requirements

  • A bachelor's degree in Mechanical, Manufacturing, Industrial, or a related Engineering field.
  • Ability to demonstrate Third Wave Systems Core Values: See the Big Picture, Take Action, Collaborate, and Make an Impact.
  • Strong verbal and written communication skills.
  • A customer-focused mindset and desire to help others succeed.
  • Ability to learn complex software applications and manufacturing processes.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively across departments and with customers.
  • Experience with CAD/CAM/CAE software such as NX, CATIA, MasterCAM, Creo, or SolidWorks; CAE software such as Ansys, Abaqus, or COMSOL; CNC machines using Fanuc and Siemens controls; and hard-to-machine metals.
  • Willingness to travel approximately 25%.

Responsibilities

  • Serve as a primary technical resource for customers throughout their lifecycle with Third Wave Systems solutions.
  • Support software evaluations, proof-of-concept projects, onboarding, and implementation activities.
  • Respond to customer and distributor inquiries, troubleshoot technical issues, and coordinate solutions with internal teams.
  • Build customer relationships that promote successful adoption and long-term satisfaction.
  • Deliver customer and distributor training through workshops, webinars, and one-on-one sessions.
  • Develop application examples, training materials, and technical documentation.
  • Support paid service engagements focused on process improvement, software application, and manufacturing optimization.
  • Document project outcomes and provide recommendations to customers.
  • Partner with Sales to provide technical support for customer meetings, demonstrations, and evaluations.
  • Represent Third Wave Systems at trade shows, webinars, and industry events.
  • Promote awareness and adoption of new software features, capabilities, and best practices.
  • Identify opportunities for additional services, product expansion, and customer growth.
  • Provide technical guidance that supports sales strategy and customer decision-making.
  • Capture and communicate customer feedback, enhancement requests, and support trends.
  • Collaborate with Product Management, Development, and Quality teams to improve products and customer experience.

About the Company

Third Wave Systems

Materials-based modeling software for machining

Third Wave Systems creates software and services that model machining processes based on material properties. Their tools simulate how materials behave during fabrication to help engineers design parts, select processes, and plan manufacturing, with the goal of lowering production costs, shortening design cycles, improving part quality, and speeding time to market. The software works by using material data and process physics to predict outcomes such as tool wear, surface finish, and dimensional accuracy, enabling engineers to compare options and optimize cuts before machining. The company differentiates itself through a focus on materials-based modeling and by combining software with consulting services, supported by a global network of distributors in Europe and Asia. Their overall aim is to help manufacturers cut costs and time while delivering higher-quality components more quickly.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Minneapolis, MN
Founded
1993

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