Manager Enterprise Business Systems

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

The Manager, Enterprise Business Systems serves as the primary leader for the legacy ERP ecosystem, maintaining organizational stability and operational readiness during transformation phases while partnering with business leaders, technology teams, vendors, and consultants to support evolving business needs. This position combines strategic operational leadership with hands-on ERP expertise and is expected to actively engage in complex system, process, and support activities when needed.

Provides leadership and direction for ERP managers, analysts, application support personnel, and external consulting resources supporting enterprise business systems. Responsible for hiring, coaching, performance management, workforce planning, and establishing a collaborative team culture across multiple ERP platforms and support functions.

Develops and promotes standardized support practices, governance processes, documentation standards, and service delivery expectations to improve organizational effectiveness and prepare the team for a future shared-services operating model.

• Leads the operational management and support of enterprise business systems, including Epicor Eclipse, Infor, DDI Inform, and related business applications, ensuring stability, availability, performance, and business continuity.
• Provides leadership to ERP managers and support resources responsible for individual ERP environments, aligning priorities, operating procedures, and support models across the organization.
• Serves as the senior operational leader for legacy ERP platforms, ensuring the organization remains stable, productive, and operationally ready throughout multi-year transformation initiatives.
• Develops and maintains governance processes for ERP support, issue management, release management, system changes, documentation, and user support activities.
• Acts as the primary escalation point for critical ERP incidents, operational challenges, cross-functional business process issues, and complex system-related decisions.
• Maintains a high level of functional and technical expertise in Epicor Eclipse and related business systems and remains actively involved in troubleshooting, analysis, solution development, and operational decision-making as business needs require.
• Partners with branch operations, distribution leadership, finance, purchasing, inventory management, sales, customer service, warehouse operations, and corporate departments to ensure business systems effectively support organizational objectives.
• Evaluates business processes and ERP utilization and identifies opportunities to improve operational effectiveness, reduce risk, increase consistency, and address statutory, regulatory, or business-critical requirements.
• Oversee relationships with ERP software vendors, consultants, and support partners, helping manage software maintenance, consulting engagements, service levels, and operational expenditures.
• Assist in the planning and management of ERP-related operating budgets, consulting on spend, software maintenance costs, and support investments while working closely with the Director of ERP to support broader departmental objectives.
• Establishes and implements standards for documentation, knowledge management, system administration, support processes, and team collaboration to improve organizational resiliency and reduce dependency on individual contributors.
• Works closely with leadership, business stakeholders, and technology teams to assess operational impacts, prioritize support activities, mitigate risk, and maintain alignment across enterprise business systems.
• Supports integration of acquired businesses, business process alignment efforts, and organizational growth initiatives as required.
• Creates and executes plans to evolve ERP support capabilities toward a scalable shared-services operating model while preserving platform-specific expertise and business knowledge.
• Performs all other duties as assigned.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities.  Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required.

Education and/or Experience

• Bachelor's degree in Information Technology, Business, Supply Chain, Accounting, Computer Science, or a related field; or equivalent combination of education and experience.
• Minimum of ten (10) years of ERP application experience.
• Minimum of seven (7) years of leadership experience managing ERP, business systems, or application support teams.
• Experience supporting multiple ERP environments within a complex business environment.
• Experience leading cross-functional teams, managing operational priorities, and supporting large-scale enterprise business applications.

Certificates, Licenses, and Registrations

• Relevant ERP, project management, or leadership certifications are a plus but not required.

Technical Knowledge, Skills, and Abilities

• Significant experience supporting Epicor Eclipse in a distribution or multi-location operating environment strongly preferred.
• Experience with Infor, DDI Inform, or other enterprise ERP platforms preferred.
• Working knowledge of ERP business processes including order management, purchasing, inventory management, warehouse operations, pricing, financial management, customer service, and reporting.
• Demonstrated ability to balance leadership responsibilities with hands-on ERP operational support.
• Knowledge of ERP governance, change management, release management, system administration, and vendor management practices.
• Ability to analyze complex operational and technical issues and develop practical solutions with limited disruption to the business.

Process Knowledge, Skills, and Abilities

• Strong operational leadership and organizational management skills.
• Ability to establish priorities and manage competing demands across multiple systems, teams, and business stakeholders.
• Strong analytical and problem-solving abilities with a focus on business continuity and operational effectiveness.
• Experience developing standardized operating procedures, governance processes, and support frameworks.
• Ability to lead organizations through periods of change while maintaining stability and user confidence.
• Demonstrated ability to build high-performing teams and foster collaboration across technical and business functions.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate effectively with executive leadership, operational teams, technical resources, vendors, and end users.
• Ability to translate complex system and operational concepts into clear business language.

Leadership Skills

• Proven success hiring, developing, coaching, and evaluating technical professionals and managers.
• Ability to build alignment across diverse teams supporting different ERP platforms and business functions.
• Experience leading organizational change, developing talent, and creating an environment of accountability, ownership, and continuous improvement.

Physical Demand

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision requirements are close and peripheral vision. This position has a 25% travel component in the local market area.

Office Environment:  Typical office building with most work performed at a desk using equipment such as PCs, phones, faxes, and paper files.

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.