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Abbott

Makes heart devices, glucose sensors and lab tests

Principal Clinical Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeAustin, TX, USA$86.7k - $173.3k

About the Job

Requirements

  • A minimum of 6 years of clinical experience, internal or external.
  • External candidates must have prior industry or competitive experience.
  • The role must be solely dedicated to Electrophysiology.
  • Candidates must have held a Senior Electrophysiology Clinical Specialist role for 2 years.
  • At least 1 of the last 2 performance ratings must exceed expectations.
  • Candidates must be IBHRE Electrophysiology certified.
  • Candidates must be able to perform the most complex Electrophysiology cases independently.
  • Candidates must be able to mentor and train Electrophysiology Clinical Specialist and Clinical Associate Clinical Specialist roles on complex mapping cases.
  • Candidates must be able to conduct complex customer education events to sell the value proposition of the full Abbott portfolio.
  • Revenue per case must be higher than the national average.
  • At the time of promotion, candidates must perform in the top half of the number of cases completed across the clinical group in the defined region or area.
  • Candidates must satisfy all vendor credentialing requirements, which may include COVID-19 vaccination; accommodations may be requested for medical or religious reasons.

Responsibilities

  • Provide advanced engineering, sales, educational, and technical support in response to complex field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding Electrophysiology products.
  • Use independent judgment to plan, organize, and perform work; monitor performance and report status to the manager.
  • Identify and routinely use effective, cost-efficient business practices, and continually evaluate their effectiveness and appropriateness.
  • Act as the most senior clinical interface between the medical community and the business.
  • Build and sustain credible customer relationships and share product expertise.
  • Identify, report, and advise sales representatives, directors, and management about customer needs, product performance, and sales opportunities to influence sales growth and account service.
  • Provide engineering, sales, educational, and clinical support for the most complex field inquiries on a 24-hour on-call basis, maintaining thorough knowledge of Electrophysiology products, related technical knowledge, trends, and industry participants.
  • Develop, lead, and facilitate training and other programs on Electrophysiology products for healthcare professionals.
  • Provide management with insight, guidance, and feedback on market feedback and components of next-generation products.
  • Provide regional Electrophysiology implant case coverage to defined accounts, typically those with an Electrophysiology share above the national average.
  • Provide backup support to Electrophysiology Sales Representatives in sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training for physicians, nurses, and sales representatives.
  • Mentor and provide leadership to Electrophysiology clinical support roles.
  • Continue developing engineering, sales, and technical skills in support of the overall Arrhythmia Management strategy, including through learning opportunities with senior sales personnel and management.
  • Assist Training and Education departments with advanced educational seminars and preparation of educational materials.
  • Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
  • Stay current on developments in areas of expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
  • Resolve problems or facilitate their resolution, including identifying causes to prevent recurrence.
  • Perform related functions and responsibilities as assigned on occasion.

About the Company

Abbott

Makes heart devices, glucose sensors and lab tests

Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.

Company size
10,001+
Company stage
IPO
Headquarters
Abbott Park, IL
Founded
1888

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