This position leads Customer Support, Warranty and product samples activities; this includes troubleshooting product issues and post-sales warranty repairs both remotely and at client sites. The role Supervises the Support Administrator and Samples Coordinator.
To be successful in this role, you will must have strong customer-facing skills, knowledge of electronics, installation, repair skillet, and the ability to effectively lead others.

This role is required to travel to client sites for troubleshooting and support. Mostly domestic US travel, some international.

 Job Duties include, but not limited to:

Collaborate with other departments to prevent recurring field issues; hold weekly meetings with Operations for improvement of assemblies, Engineering for product improvement; Accounting to ensure RMAs are closed properly in the system and with the Sales team to stay ahead of any issues in the field or keep them informed.
Supervise the Support Administrator to ensure RMA website ticketing system and internal procedures and administrative processes are followed to full completion in the system and there is confirmation with accounting.
Supervise the Samples Coordinator to ensure customer samples, sample briefcases and show booth products are on schedule and high-quality.
Adhere to company warranty policies and ensure the business complies with relevant policies regarding warranties and consumer rights.
Ensure timely and effective customer support via phone, email, or in person is being provided.
Maintain up-to-date knowledge of products, components, installation, and troubleshooting.
Follow assembly instructions; solder and connect components as specified; perform quality checks at each step to ensure proper functionality.
Arrange replacements and repair defective or damaged products, ensuring prompt solutions under warranty.
Maintain an organized, clean, and efficient production environment.
Provide on-site support and troubleshooting, travel within the U.S., Canada, and occasionally overseas.
Report nonconformances to Engineering and the Company Trainer for training and corrective action.
Analyze customer feedback and warranty claims to identify patterns and improvement opportunities.

Required experience & qualifications:

Associates or technical degree in Electronics, Mechanical or equivalent experience that would meet the minimum performance requirements for this position.
3 years minimum experience as a field technician with low-voltage electronics or fixtures.
Strong experience with face-to-face customer service, client support is preferred.
Able to read and interpret schematics, wiring diagrams, layouts and engineering drawings.
Skilled with hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills.
Soldering certification is preferred, not required as long as experienced.
Must be able and willing to interact with customers both written and verbal communications in a professional manner.
Must be able to travel to client sites, mainly US domestic travel, some international. Able to work a flexible schedule, including weekends as needed.
Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding or other equipment to access elevated work areas following all safety protocols and use personal protective equipment as required.

Drug Free Workplace:
We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake on a quarterly random screen.

Hours, compensation and benefits:
Full-time, in-house with travel requirements.

Starting at $70,000 annual compensation, salary is negotiable based on certifications, skillset and experience,

After 30-day waiting period employees become eligible for Medical, Dental and Vision insurance, paid holidays and paid time off that increase with longevity.

About the company

Zaniboni Lighting designs and manufactures high-end LED luminaires in the USA, blending Italian design with domestic production for commercial, healthcare, hospitality, retail, residential, and architectural spaces. LED fixtures use high-quality LEDs, integrated drivers, and precise optics to deliver efficient, tailored illumination, with design and production rooted in the USA and inspired by Italian aesthetics. The brand differentiates itself through a combination of Italian design heritage and USA-made manufacturing, prioritizing craftsmanship, sustainability, and long-lasting, purpose-built lighting solutions. Its goal is to elevate spaces by lighting them beautifully and responsibly, delivering energy-efficient performance across multiple sectors.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Clearwater, Florida

Founded

2012

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Simplify's Take

What believers are saying

A 2025 corporate brochure refresh supports brand repositioning and sales outreach.
Current product pages emphasize versatile dimming and trimless systems for specifiers.
LinkedIn updates and website activity in 2026 show ongoing commercial presence.

What critics are saying

Discontinued products on request signal slow turnover and SKU rationalization pressure.
Private, tiny profile under $5M funding limits resilience against large lighting rivals.
Hospitality and architectural demand concentration creates an existential downturn risk during project slumps.

What makes Zaniboni Lighting unique

Italian-designed LED fixtures for hospitality and architectural interiors set Zaniboni apart.
Trimless STELLA and Magnetic Mini-Track target premium, design-sensitive projects.
Clearwater HQ plus Cantalupi heritage gives niche lighting credibility and industry relationships.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Vacation

Zaniboni Lighting

Customer Support Supervisor

About the job