Senior Application Support Analyst - Loan Systems

Overview & Responsibilities

In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States! We specialize in providing flexible lending solutions and incomparable customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are continuously improving our customer offerings in tandem with opening more branches in new states each year. We also regularly promote from within and enjoy giving back to the communities we serve. In a nutshell, our company culture is about helping customers, investing in our employee's future, and ensuring that our performance makes an impact on our community!

The Senior Analyst, Loan Management Systems Application & Operational Support, is responsible for ensuring the stable, accurate, and efficient operation of ABSVision and related systems across Production, UAT, QA, DEV, and test environments. This role provides senior-level analysis and operational leadership for business-critical processes, including payment processing, branch operations, version installations, and patching. The Senior Analyst partners with IT, Operations, Branch Support, Legal, Compliance, and external vendors to lead issue triage, identify root causes, recommend solutions, coordinate recovery activities, document processes, and support ongoing system enhancements and deployments. This role will be based out of our Plano, TX HQ on a hybrid schedule. Key responsibilities are as follows:

1. Loan Management Systems Support & Triage

• Own the coordination of support tickets with ABSVISION Support Services and internal engineering teams, lead root-cause analysis, recommend corrective actions, and escalate critical system errors.
• Develop and implement interim or stop-gap solutions that minimize business disruption while permanent fixes are developed.
• Monitor and investigate payment-import failures, system defects, and loan-transfer issues; identify trends and recommend preventive improvements.
• Provide timely, clear communication and recommended next steps to internal stakeholders during outages, escalations, and deployment windows.
• Define and monitor service-health indicators, alerts, trends, and support metrics to identify emerging issues and improve system reliability.
• Lead post-incident reviews, document root causes and lessons learned, and track corrective actions against established service-level expectations.

2. Loan Management Systems Environment Maintenance & Install Support

• Lead Loan Management System version installations, schema updates, deployment validation, and environment troubleshooting across DEV, QA, UAT, and Production.
• Coordinate and perform validation during scheduled monthly patching cycles for assigned systems, including ABSVISION applications, SQL Server, printers, GDS applications, and Data Operations systems.
• Participate in a scheduled on-call rotation and provide occasional after-hours support for critical production incidents, planned installations, patching, and other approved maintenance activities.
• Support business-continuity and disaster-recovery planning and testing, maintain recovery procedures, and validate system readiness against recovery objectives.

3. Payment Systems Monitoring & Operational Recovery

• Lead the analysis and recovery of payment disruptions, oversee payment-processing flows, validate financial-system stability after outages, and recommend actions to prevent recurrence.

4. Branch Launch Support & Install Coordination

• Coordinate branch database installations, loan transfers between existing branches, and validation that payment details and processing functions operate correctly in the new branch.
• Partner with Installation Teams to assess readiness, validate branch deployment timelines, identify risks, and recommend mitigation plans.

5. CAB, Change Control & Governance Participation

• Represent Loan Management Systems at Change Advisory Board meetings; assess the operational impact and risk of proposed changes and provide recommendations for installations and ABSVISION updates.

6. Process Documentation, Knowledge Transfer & Intelligent Automation

• Develop and maintain ABSVISION operational and support documentation, establish standard work for repeatable processes, recommend process improvements, and promote a living-documentation model.
• Serve as a subject-matter expert and escalation resource, providing guidance and knowledge transfer to analysts, operations teams, and business partners.
• Identify, evaluate, and responsibly implement approved automation, artificial intelligence (AI), generative AI, and AIOps capabilities—such as incident summarization, knowledge retrieval, anomaly detection, trend analysis, and runbook support—to improve service quality and reduce manual effort.
• Apply human review to AI-assisted outputs and follow organizational requirements for data privacy, information security, records management, model risk, and responsible AI use; do not enter confidential or customer information into unapproved tools.

Requirements

• Proven senior-level troubleshooting and analytical skills, including the ability to diagnose sophisticated UI issues, system errors, payment failures, and loan-transfer anomalies and recommend sustainable solutions.
• Hands-on experience with SQL, SQL Server, PowerShell, Python, and REST APIs.
• Ability to lead cross-functional work with IT, Legal, Compliance, Operations, and external vendors such as ABSVISION Support Services.
• Excellent written and verbal communication skills, including the ability to lead issue triage and provide concise recommendations and stakeholder updates.
• Experience developing process documentation, structured support playbooks, recovery procedures, and knowledge-transfer materials.
• Experience with IT service-management practices, including incident, problem, change, service-level, and post-incident management.
• Experience with monitoring, observability, log-analysis, alerting, or tools used to assess application health and identify emerging issues.
• Working knowledge of approved AI and generative AI tools for support automation, with an understanding of responsible AI, data protection, and human validation requirements.

Preferred Experience

• Five or more years of progressive application or production support experience, preferably in financial services or another highly regulated environment.
• Background supporting loan management systems or branch operational technology.
• Experience with ABSVision or a comparable loan management platform is preferred but not required.
• Experience participating in change-control processes and providing risk-based implementation recommendations.
• Familiarity with version-installation sequencing and multi-environment deployment practices.

Benefits

We offer a competitive compensation and benefits package including: 

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance include:

• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Regular drawings for Sports tickets
• Professional offices with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.