Room Attendant

Job Description

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas
8. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
9. Clean guest rooms by category priority.
10. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
11. Service assigned guest rooms.
12. Remove all dirty terry and replace with clean par to designated layout.
13. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
14. Replace facial, toilet tissue and bathroom amenities in correct amount and location.
15. Inspect condition of bathrobes and replace soiled/damaged ones.
16. Remove dirty bed linen and make up bed with clean linen.  Make up sofa bed.
17. Replace laundry bags and slips.
18. Clean closets and door tracks on checkout rooms, removing dust and debris.  Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
19. Dust and polish all furniture.
20. Realign furniture to floor plan.
21. Open all drawers/doors in checkout rooms and remove items left by guest.  Dust inside.
22. Check under bed(s), chairs and sofa for debris and remove if present.
23. Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
24. Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
25. Dust pictures, frames and mirrors.
26. Remove dust and debris on television, clock radio, remote control and cable box.
27. Set correct time on clock; correct TV channel; correct movie guide insert.
28. Clean all lamps and light switches; check for proper working order.
29. Remove dust, spots and smears from windows, ledges and frames.
30. Remove dust, grease and smears from telephones and reposition properly.
31. Empty liquid from ice bucket and clean all surfaces dry.
32. Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
33. Remove dust on drapes weekly and realign to correct position daily.
34. Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
35. Remove trash, debris and cobwebs from room/bathroom.

1. Inspect condition of planters and plants; remove debris.
2. Remove dust, dirt, marks and fingerprints from entrance door(s).
3. Ensure presence of fire safety, rate cards and DND sign.  Inspect condition and replace as needed.
4. Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat.  Set thermostat to designated temperature control level.
5. Remove dust, stains and marks from all baseboards, ledges and corners.
6. Vacuum carpet in guest room.
7. Spray room with deodorizer.
8. Update status of rooms cleaned on assignment sheet and input status via guest room phone.
9. Return and restock cart at end of shift.
10. Empty vacuum bag and wipe vacuum clean.
11. Ensure security of any assigned guest room keys.
12. Report any damages or maintenance problems to the Supervisor.
13. Make up cribs and rollaway beds.
14. Re-hang and refold guest clothing.
15. Stock cleaning supply caddies.
16. Turn over any lost and found items from guest rooms to the Supervisor/Housekeeping Office.

Qualifications

1. High school graduate, or equivalent vocational training.
2. Fluency in second language, preferably Spanish.
3. Previous training in guest relations.
4. Previous experience in hospitality industry, preferably Housekeeping in a 4 or 5 Star/Diamond luxury market.
5. 1-year prior experience in cleaning hotel guest rooms.
6. Knowledge of proper chemical handling.
7. Some English required; fluency in English, both verbal and non-verbal, is preferred
8. Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Additional Information

What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.