Implementation Project Manager

Summary:

As an Implementation Project Manager, you will be responsible for driving the successful delivery of implementation engagements through management of all aspects of the customer’s experience. In this role, you will work consultatively with customers to set expectations, plan, communicate, guide the customer through the change management process, and negotiate project scope, timeline, and budget. It is the mission of the Implementation Project Manager to support our customers in ensuring they have the right tools for long-term success with the Paperless Parts Platform.  

This is a full time position based in the Boston, MA office and requires on-site presence, with a hybrid schedule as needed. 

Responsibilities:

• Manage and tailor communications across internal and customer teams, preparing status reports, conducting meetings, and addressing inquiries to keep stakeholders informed and engaged.
• Prioritize time management and urgency, balancing project timelines, resource accountability, scope, and budget.
• Oversee project scope, manage customer expectations, and address scope creep directly with customers.
• Assess project health, identify risks, and with the help of management and mentors, implement risk management strategies to ensure successful project delivery.
• Build and maintain professional relationships with internal teams, external customers, and executive sponsors through transparency, follow-through, and stakeholder awareness.
• Understand product solutions and facilitate customer discovery to advise on optimizing the product for successful implementation and long-term value.
• Ensure project records reflect customer goals, timelines, scope, risks, and progress.
• Identify opportunities for process improvement, make recommendations, and implement changes to enhance team performance.
• Travel to customer sites 1-2 times per month.

Requirements

• 4+ years of project management experience in customer-facing roles within fast-paced, high-tech companies; SaaS and SI experience preferred.
• Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus.
• Experience working with and communicating with manufacturing firms, along with lean six sigma or process improvement experience, is a plus.
• Experience delivering training to end users
• Familiarity with ERP systems and/or software integrations is a plus.
• Highly organized with the ability to manage project timelines, scope, and budgets while thinking creatively.
• Strong communicator and listener, able to clearly explain concepts, status, and plans to both internal teams and clients, and adapt based on the audience.
• Ability to build professional, collaborative relationships with both colleagues and customers to drive project success.
• Effective time management skills, balancing daily activities with long-term initiatives.
• Quick to learn new products, industries, and adapt to changing processes and tools.