Full-Time

Guest Empowerment Team Member

Breeze Airways

Breeze Airways

501-1,000 employees

Affordable & nonstop American airline

Consumer Goods

Junior

Salt Lake City, UT, USA

Required Skills
Communications
Customer Service
Requirements
  • High School Diploma or General Education Development (GED) Diploma
  • Two (2) years of customer service experience
  • Excellent writing skills with an emphasis on grammar & spelling
  • Excellent reading comprehension
  • Basic proficiency with Microsoft Office 365
  • Proficient and quality written communication typing at 45 WPM
  • Must pass an assessment which demonstrates customer service and team cooperation skills
  • Multi-channel customer engagement experience (i.e.SMS, chat, email, and other messaging channels)
  • Flexible and able to work at any time, including nights, weekends, and holidays
  • Provide regular verification of high-speed internet with minimum speeds of 5Mbps up and down
  • Able to complete multi-factor authentication and connect to VPN to access Breeze systems
  • Provide a safe and professional office work environment within residence, free from background noise and distraction
  • Reside within 50 miles of a Breeze location or be able to arrange your own travel to the Breeze headquarters in Salt Lake City, UT for meetings and trainings as needed
  • Legally eligible to work in the country in which the position is located
  • Must be at least 18 years of age
  • Strong attention to detail, organization, and time management skills
  • Self-starter with a positive attitude and strong desire for success
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
  • Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
  • Perform Team Member in Charge administrative functions on rotation
Responsibilities
  • Commit to regular attendance and punctuality
  • Communicate with Guests through a digital-first contact approach, but also telephone communication as needed
  • Engage in continuous and concurrent virtual conversations offering solutions and information for empowering Guests through their Breeze experience
  • Work in multiple programs and on multiple screens simultaneously
  • Resolve Guests concerns with kindness
  • Research systems to find the root cause of Guests’ technical difficulties
  • Make outbound phone calls to Guests with disabilities and business partners, on behalf of Guests
  • Process queues for behind-the-scenes tasks
  • Mentor others as your skillset expands
  • Share peer-to-peer feedback with a growth mindset
  • Provide detailed feedback on opportunities to improve the overall Guest Experience by recommending improved processes though the spirit of ingenuity and integrity
  • Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
  • Work independently and as part of a team
  • Attend regular virtual on-camera meetings
  • Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
  • Other duties as assigned
  • Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Company Stage

Series B

Total Funding

$307.3M

Headquarters

Cottonwood Heights, Utah

Founded

2018

Growth & Insights
Headcount

6 month growth

18%

1 year growth

55%

2 year growth

181%

Benefits

Health, vision & dental

HSA with Breeze Employee Match

401K

PTO

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INACTIVE