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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/18/27
$20.75 - $29/hr
Entry
Rocklin, CA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The role requires the ability to work independently and as part of a team.
  • The role requires the ability to multitask effectively without compromising work quality.
  • The role requires interpersonal, oral, and written communication skills.
  • The role requires the ability to handle and maintain patient-record confidentiality.
  • The role requires organization, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
  • Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
  • Gain patients' financial commitment to begin the dentistry diagnosed by the Dentist.
  • Achieve proficiency in the PDS system and tools to help patients make decisions suited to their wants and needs.
  • Execute the HC Handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
  • Professionally address common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need them before completing treatment.
  • Ensure the offices exemplify the Comprehensive Care Model, including referrals outside the office.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly impacts metrics and results.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
  • Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
  • Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work to achieve results.
  • Patient advocacy, including flexibility, adaptability, empathy, passion, and ethical conduct.
  • Process-focused approach, including data-driven decision-making, organization, structured work, comprehensive knowledge of operational processes, and computer proficiency.
  • Financial acumen, including understanding profit drivers, using metrics to manage, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
  • Influencing skills, including active listening and observation of behavior and creating a win-win need for change.
  • Self-motivation and reliability.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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