General Manager

Job Description

We're looking for an experienced and visionary General Manager to lead one of our operations in Tallahassee. As General Manager, you'll be the driving force behind our organization's success, overseeing all aspects of daily operations while fostering a collaborative, customer-focused environment. This is your opportunity to make a meaningful impact by leading a talented team, optimizing operational efficiency, and driving profitability through strategic decision-making and transparent communication. If you're a natural leader with exceptional organizational skills and a passion for excellence, we want to hear from you.

• Direct and oversee all store operations, ensuring adherence to company policies, procedures, and quality standards at all times
• Manage staffing needs through effective recruitment, onboarding, training, and performance management of team members
• Maintain strict cost controls, inventory management, and cash handling procedures to maximize profitability and minimize waste
• Develop and implement strategic plans to achieve sales targets, revenue goals, and operational benchmarks
• Foster positive customer relations by ensuring exceptional service delivery and addressing customer concerns with empathy and professionalism
• Schedule staff efficiently while accommodating individual needs and maintaining service excellence
• Maintain store cleanliness, equipment functionality, and compliance with health and safety regulations
• Coordinate marketing initiatives and promotional activities to drive customer engagement and brand awareness
• Lead by example, demonstrating integrity, accountability, and a commitment to company values
• Communicate effectively with leadership, providing transparent updates on performance metrics and operational challenges
• Identify opportunities for innovation and process improvement to enhance efficiency and customer satisfaction
• Manage inventory ordering, receiving, and storage to ensure product availability and quality
• Work flexible hours, including evenings and weekends, to support operational needs

Qualifications

**Required Skills and Competencies:**

• Strong leadership and team management abilities with proven experience motivating and developing staff
• Excellent mathematical skills for financial analysis and accurate cash handling
• Proficiency with computer systems, point-of-sale (POS) software, and business management tools
• Outstanding verbal and written communication skills for effective interaction with team members and customers
• Exceptional organizational and time management abilities with strong attention to detail
• Analytical mindset with the ability to interpret data and make informed business decisions
• Problem-solving and conflict resolution skills with a collaborative approach
• Customer service excellence with a genuine commitment to customer satisfaction
• Ability to multitask effectively in a fast-paced environment while maintaining quality standards
• Demonstrated resilience and adaptability in managing change and overcoming challenges

**Required Experience:**

• Minimum 2-3 years as a General Manager
• Proven track record of successfully leading and supervising diverse teams
• Experience with inventory management, cost control, and financial reporting
• Background in customer relations and service delivery
• Demonstrated success in achieving sales targets and operational goals

**Preferred Qualifications:**

• Experience in a multi-unit or corporate operations environment a plus
• Familiarity with compliance and regulatory requirements in the food service industry
• Background in staff scheduling and resource allocation
• Experience with performance management and employee development programs

Additional Information

Additional Job Details

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.