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All Accor

Global hotel management, franchising, loyalty program

Night Manager

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeCambridge, UK£31.2k /yrIn-person

About the Job

Requirements

  • Be proficient in the use of all front- and back-office equipment.
  • Be able to perform assigned tasks safely and comply with workplace health and safety practices, including safe manual handling, hazardous chemical and machinery safety, working at heights procedures, and use of protective clothing and safety equipment where necessary.
  • Maintain hygiene standards for food handling and presentation in accordance with applicable regulations.
  • Be fully conversant with departmental fire and evacuation procedures.
  • Treat customers and colleagues from all cultural groups with respect and sensitivity.
  • Keep hotel, customer, and staff information and transactions confidential during and after employment.

Responsibilities

  • Manage the daily reconciliation of hotel trading and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
  • Represent the General Manager in their absence and ensure the smooth and efficient running of the hotel's overnight operation.
  • Ensure guest satisfaction and the safety and security of the property.
  • Audit daily revenue and postings, making adjustments necessary to ensure accurate reporting.
  • Collate departure paperwork, including credit-card and company charges, for forwarding to the Accounts department.
  • Process management accounts as required.
  • Ensure in-house guest reservation details are recorded correctly, including room rates, dates of stay, and authority to charge.
  • Complete computer tasks for night audit functions, including posting room charges and daily room revenue.
  • Complete data backup procedures.
  • Prepare and distribute relevant reports and maintain weekly and monthly hotel statistics.
  • Conduct property safety and security checks, including fire alarm and pool checks.
  • Provide supervision and support to the Front Office team and other departments when required.
  • Maintain suitable staffing levels for the Front Office team and authorize departmental rosters and roster changes.
  • Ensure employees understand and follow department policies and procedures, and communicate updated information about policies, rates, and general hotel information.
  • Enforce procedures for cash, credit, cheque transactions, accounting, banking, key issuance, and guest confidentiality.
  • Ensure preventative maintenance programs are in place for front- and back-office equipment.
  • Implement employee training programs, including induction and skills training.
  • Carry out reception duties as required.
  • Respond to guest requests and work to deliver customer satisfaction.
  • Ensure billing is accurate, monies are collected, and assist the Finance Department with collecting amounts owed by customers.
  • Ensure prompt settlement of travel-agent commissions and assist with related accounting as requested by the Finance Department.
  • Review guest files that exceed hotel limits and follow up.
  • Check shift banking and ensure cash-handling procedures are followed; secure monetary floats.
  • Maintain adequate department supplies and equipment.
  • Adhere to the department budget through the Purchase Order System and inventory controls.
  • Control costs in view of forecasted business and targeted profitability while maintaining standards.
  • Establish ongoing on-the-job training programs aligned with brand and service standards, using Department Procedure Manuals as the basis for service-procedure training.
  • Induct new staff into the team, department, and hotel during their first week, and ensure staff follow brand and service standards and procedures.
  • Use guest feedback to improve product and service delivery.
  • Communicate with staff through regular briefings and ensure relevant information is shared.
  • Ensure staffing strategies and practices support financial and service-quality targets.
  • Build a team that works together with trust and takes responsibility for department and hotel goals.
  • Implement Accor training initiatives, emphasizing coordinated, structured on-the-job training aligned with service standards and procedures.
  • Appraise staff performance using the Accor performance review system, conduct probationary and annual frontline performance reviews, address performance issues, and counsel employees as required.
  • Ensure staff presentation complies with the hotel staff handbook, including correct uniforms and name badges.
  • Brief and debrief staff, hold regular departmental meetings, and encourage transparent communication with other hotel departments.
  • Manage staff under direct supervision in accordance with the Relevant Award.
  • Ensure employees complete the Department Induction program within four weeks.
  • Notify the Manager of any reason the employee may be unable to perform tasks safely.
  • Participate in workplace consultation on health and safety matters under the hotel's agreed arrangements.
  • Follow Accor Health, Safety and Environment policies, maintain a clean work environment, and observe applicable safety practices.
  • Keep equipment in good working order and ensure it is used only for its intended purpose.
  • Attend and participate in required health and safety training.
  • Report health and safety hazards, incidents, and injuries promptly, and complete required documentation such as Injury / Incident Forms.
  • Participate in risk assessments when requested.
  • Work with the hotel's rehabilitation program as required.
  • Maintain hygiene standards for food handling and presentation as prescribed by applicable regulations.
  • Log system problems and inform the Manager; suggest improvements to systems and procedures.
  • Follow the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual, and Accor Policy Manuals.
  • Complete all duties and provide a concise handover.
  • Provide efficient, friendly, and professional service to guests.
  • Take initiative to ensure customer interactions are positive and productive, and contact the Manager on Duty when difficulties arise.
  • Work with colleagues and management to meet department and hotel goals.
  • Actively sell hotel promotions and facilities.
  • Implement Accor values and its customer-service vision.
  • Complete required tasks accurately and within given time frames.
  • Participate in scheduled training and development programs and attend departmental meetings as required.
  • Follow Accor's equal employment opportunity and harassment policies.
  • Help ensure employees have a workplace free of discrimination, harassment, and victimization.
  • Follow property procedures for grooming, performance and conduct, workplace health and safety, emergencies, and other policies detailed in employee handbooks and procedure manuals.
  • Respond to other reasonable requests within the employee's competence as required by a supervisor or hotel management.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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