Account Manager
Amazon
Account Manager
Amazon
Sells products online and rents cloud computing
Amazon is the most customer-centric company. Work hard. Have fun. Make history.
With this philosophy in mind, Amazon is committed to providing the highest level of service to our most engaged customers — including vendors, sellers, and beyond — encouraging them to grow their businesses on the Amazon platform. At Amazon, we expect no more and no less from you.
Since Amazon opened its virtual doors, our goal has always been to become the most customer-centric company in the world. How do we achieve this? By having people like you who ensure that customers can find everything they’re looking for online — at great prices and with convenience.
Both Amazon and the vendors and sellers who list their products on our sites now offer millions of new and used items across a wide range of categories. Join a company that reinvents itself every day. Immerse yourself in a fast-paced, constantly expanding environment, continuously innovating new efficiencies and offering great opportunities for both our customers and you.
You will help Amazon create the Earth’s greatest shopping experience — a store offering more products, more brands, and more compelling content than any other online or offline store. This is an excellent platform to launch your career with Amazon.
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As an Account Manager, You are expected to be fluent in Japanese and preferably well-versed in Japanese business etiquette, as you will be directly supporting vendors in the JP retail market. You will serve directly with vendors and manage aspects of their businesses on the Amazon platform. Through in-depth data analysis and market trend insights, you will assist vendors in developing practical and effective business strategies, driving business growth, and achieving revenue goals, while continuously optimizing key manufacturers’ (vendors') overall performance on the Amazon platform.
Your core responsibilities will focus on day-to-day communication with vendors, strategy formulation, business reporting, and relationship maintenance, ensuring that vendor needs are promptly responded to, solutions are efficiently executed, and long-term stable cooperation is achieved.
Key job responsibilities
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations.
- Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth.
- Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships.
- Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data.
- Work with vendors to define and achieve business targets.
- Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration.
- Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.
- Bachelor's degree or advanced studies in business or an equivalent field
- - Excellent written and verbal communication skills in Japanese; good written English skills.
- - Strong presentation and communication abilities, able to express thoughts logically and succinctly; excellent listening skills, highly consultative and solutions-oriented.
- - Data analysis skills — ability to collect, clean, interpret, challenge, and analyze data and provide actionable solutions; demonstrated ability to manage business operations.
- - Influencing and metrics management skills — ability to understand business metrics and create realistic forecasts; strong negotiation skills.
- - Ability to operate independently in a fast-paced, sometimes ambiguous environment, with full responsibility for achieving business goals.
- - Ability to develop original ideas, approaches, and solutions for typical and complex issues.
- - Ability to work collaboratively within teams, focusing on delivering high-quality results.
- - Proficient in Microsoft Office applications (Excel, Outlook, Word) and content management systems; quick to learn and use new tools and systems.
- - Ability to manage and drive business outcomes independently in a fast-changing, sometimes uncertain environment.
- - At least 3 years of relevant experience, with experience as an Account Manager preferred.
- - Study experience in Japan preferred.
- - Experience working in a Japanese local company preferred.
- - Knowledge of SQL and Python preferred.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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