Marriott International

Manages and franchises hotels around the world

Retail Attendant

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeGrapevine, TX, USANo salary listedIn-person

About the Job

Requirements

Ability to provide clear, professional, and courteous customer service and communication in person, by phone, and electronically.
Ability to operate a cash register and point-of-sale system, handle a cash bank and deposits, and follow cash-control procedures.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to maintain a clean and professional uniform and personal appearance and comply with company policies, quality-assurance expectations, and standards.

Responsibilities

Provide customer service in the operations of various exhibits and shows.
Operate attractions and events while assisting guests in safely enjoying their experience.
Sell attraction and event tickets by providing accurate information and using suggestive selling.
Sell retail merchandise using suggestive-selling methods and maintain displays as needed.
Operate a cash register and point-of-sale system to sell tickets or merchandise.
Manage the cash bank and deposits in accordance with established cash-control procedures.
Answer guest inquiries promptly and courteously by phone, in person, or electronically.
Direct guests to the proper locations with clear instructions.
Report accidents, injuries, and unsafe work conditions to a manager, and protect company assets and confidential proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Use appropriate telephone etiquette and speak with others in clear, professional language.
Develop positive working relationships and support the team in reaching common goals.
Identify and recommend ideas, technologies, or processes to improve organizational efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested.

POSITION SUMMARY

Provide customer service in the areas of operations for various exhibits and shows. Operate attraction/event by assisting guests to safely enjoy their experience. Sell tickets to attraction/event by providing accurate information in a suggestive selling manner. Sell retail merchandise utilizing suggestive selling methods and maintaining displays as needed. Operate cash register and POS system to sell tickets or merchandise. Responsible for cash bank and deposits following established cash control procedures. Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner. Direct guests to proper location with clear instructions.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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