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ASSA ABLOY

Global leader in access solutions

Sachbearbeiter Reklamationsmanagement - m/w/d

Customer SupportUpdated on Nov 14
Full-timeWaldbüttelbrunn, GermanyNo salary listedIn-person

About the Job

Requirements

  • A successfully completed commercial vocational qualification, such as office management or industrial commerce, or a comparable qualification.
  • Ideally, initial experience in commercial administration, customer service, complaints management, returns management, or order processing.
  • Technical interest and enjoyment of working with technical products and processes.
  • Confident use of standard Microsoft Office applications.
  • An independent, structured, and customer-oriented working style.
  • Strong communication and teamwork abilities and a strong service orientation.
  • A high level of responsibility, reliability, and care.
  • Very good spoken and written German; good spoken and written English is advantageous.

Responsibilities

  • Independently process complaints, returns, and repair orders commercially.
  • Record incoming returns and confirm receipt of repair and returned goods.
  • Calculate repair costs and prepare quotations and delivery notes.
  • Coordinate customer-specific repair orders in consultation with internal departments.
  • Act as a contact for customers and colleagues with questions about complaints, repairs, and returns.
  • Ensure timely, service-oriented order processing.

Desired Qualifications

  • Initial experience in commercial administration, customer service, complaints management, returns management, or order processing is advantageous.
  • Good spoken and written English is advantageous.

About the Company

ASSA ABLOY

Global leader in access solutions

ASSA ABLOY provides access solutions including mechanical locks and electronic security systems to secure doors, buildings, and identities. Its products work by combining physical locks with digital access control: mechanical locksets for doors, electronic locks and smart cylinders that can be opened via codes, cards, keys, or mobile apps, and identity solutions from HID Global that manage secure credentials and access permissions across systems. The company differentiates itself through a large, diversified portfolio of brands and products, a long track record of strategic acquisitions (such as Yale Locks and HID Global), and a global presence in over 70 countries, which lets it serve many customers and integrate hardware with software and identity management. The goal is to maintain leadership in the access-solutions market by expanding offerings, geographic reach, and coordination across physical security and identity technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1880

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