Customer Experience Specialist
About the job
- Customer service experience is required; phone experience is preferred.
- Strong verbal and written communication skills are required.
- Excellent decision-making abilities are required.
- Must relate well to customers and coworkers in an atmosphere of mutual respect and respond appropriately to direction and constructive criticism from a supervisor.
- Regular attendance and punctuality are required.
- Answer inbound customer calls, provide chat help, conduct outbound customer follow-up, enter orders, answer emails, perform data entry and filing, and complete other assigned tasks in various computer systems.
- Work with management to plan, organize, and implement processes that support continued growth.
- Provide customer care in an expedient manner that addresses individual customer needs, including account management, sales, and tracking.
- Answer incoming calls, texts, emails, and chats across multiple platforms.
- Understand and promote the company’s products, culture, and values.
- Assess customers’ unique needs using consultative methods and recognize potential sales opportunities.
- Help team members complete tasks that support organizational goals.
- Maintain strict confidentiality of customer information.
- Use provided systems, tools, training, and resources to maximize potential.
- Assist other departments with tasks as needed.
- Phone experience is preferred.
About the company
Bump Health sells pregnancy and early parenthood products through an online store and subscription services, while its medical business supplies breast pumps to eligible insured customers. Bump Boxes packages personal care items and maternity essentials, and Bitsy Boxes curates baby products under the same company. Retail customers pay for individual products, gift boxes or recurring deliveries, while the medical team verifies insurance and works with clinicians to arrange eligible orders. The company also sells Glow Organics skincare and branded wellness products, and ships approved medical equipment directly to customers. Bump Health is headquartered in Peoria, Illinois.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Peoria, IL
Founded
N/A
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Simplify's Take
What believers are saying
- Bump Health advertises equity participation: its listed remote customer experience role includes stock options and health insurance.
- Bump Boxes serves beyond America: its international shipping policy covers 15 destinations, including Canada, European countries and Hong Kong.
- Bump Boxes sets a clear fulfillment standard: it promises to dispatch first domestic orders within two business days.
What critics are saying
- Bump Medical depends on insurer timing: most plans permit pump dispatch within 60 days of the due date.
- Bump Health fulfillment work is physical: its listed warehouse role requires lifting over 35 pounds, packing and cleaning.
- Bump Boxes limits customer exits: early subscription cancellations incur $25 fees, and prepaid plans are nonrefundable.
What makes Bump Health unique
- Bump Boxes personalizes deliveries: customers supply their due date and a girl, boy or neutral preference.
- Bump Boxes carries subscribers into early childhood: deliveries automatically become age-matched Bitsy Boxes through a child's third birthday.
- Bump Wellness reaches employers directly: its corporate channel sells customized maternity, onboarding and remote employee boxes.
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Benefits
- Health Insurance
- Stock Options
- Employee Recognition Program