Full-Time

Customer Activation Manager

Enterprise

Posted on 8/27/2024

Ramp

Ramp

1,001-5,000 employees

Corporate card and spend management platform

Fintech
Financial Services

Compensation Overview

$172.7k - $263.9kAnnually

Senior, Expert

New York, NY, USA

Relocation support available to NYC or SF.

Category
Project Management
Business Development
Business & Strategy
Required Skills
NetSuite
Sales
Quickbooks
Requirements
  • Minimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organization
  • Experience managing strategic enterprise customer relationships with numerous stakeholders
  • Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
  • Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
  • Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
  • Proven track record of exceeding quota and/or outperforming key target metrics
  • Ability to anticipate customers’ needs and position product solutions accordingly
  • High adaptability and ability to thrive in a fast-paced environment
  • Bachelor’s degree from an accredited university
  • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
  • Experience implementing nascent product to Enterprise
  • Experience with financial services sales
  • Experience at a high-growth startup
Responsibilities
  • Project manage thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
  • Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Account Management teams
  • Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
  • Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
  • Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
  • Become an expert in the full range of integration and configuration options for Ramp’s suite of products
  • Assist customers with change management, and help run custom trainings for their organizations
  • Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

Company Stage

Series D

Total Funding

$1.1B

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-19%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ramp's integration with Workday enhances real-time data syncing and accounting automation.
  • The partnership with Priceline expands Ramp's services into the growing business travel sector.
  • Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

What critics are saying

  • Increased competition from fintech startups could challenge Ramp's market position.
  • Economic downturns may reduce business spending, affecting Ramp's revenue streams.
  • The volatile travel industry poses risks to Ramp's new travel booking services.

What makes Ramp unique

  • Ramp integrates with popular tools like Slack and Workday for seamless financial operations.
  • The platform offers advanced accounting automations, reducing manual work for finance teams.
  • Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

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Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

INACTIVE