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Mercier Consultancy Group

Italian-Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Italian is required.
  • A valid EU passport is mandatory.
  • A strong interest in technology and the consumer electronics industry is required.
  • Excellent communication and interpersonal skills in Italian and English are required.
  • The ability to work in a fast-paced environment while maintaining empathy and patience is required.

Responsibilities

  • Deliver customer support for Dyson consumer electronics by phone, email, and chat.
  • Troubleshoot appliances and guide customers to ensure a positive user experience.
  • Maintain knowledge of product launches and technology developments in consumer electronics.
  • Handle customer inquiries about orders, warranties, and technical maintenance.
  • Provide solutions that uphold the brand’s standards.
  • Collaborate with internal teams to improve customer-service processes and client satisfaction.
  • Document customer interactions and technical issues in the company’s customer relationship management platforms.

Desired Qualifications

  • Previous experience in customer-facing roles is an advantage.

About the Company

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Total funding
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