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All Accor

Global hotel management, franchising, loyalty program

Reservation Agent

Hotel Guest ServicesUpdated on Nov 11
Full-timeMariánské Lázně-Mariánské Lázně 1, CzechiaNo salary listedIn-person

About the Job

Requirements

  • Secondary-school education.
  • Excellent spoken and written Czech and German, with intermediate English proficiency.
  • Strong communication and persuasive skills.
  • Customer- and results-oriented approach.
  • Good knowledge of Microsoft Office and familiarity with hotel systems, ideally Opera Cloud.
  • At least one year of experience in hotel reception, reservations, or sales.

Responsibilities

  • Communicate with prospective guests by phone, email, and online channels, helping them choose suitable accommodation and additional services based on their needs.
  • Enter reservations accurately and on time in accordance with internal standards.
  • Work closely with reception and the sales department throughout the reservation process, from initial contact to the guest's arrival.
  • Work with data and oversee the accuracy of information in the reservation system.
  • Contribute to the hotel's service standards and provide individualized attention to guests.

Desired Qualifications

  • Experience with Opera Cloud is preferred.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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