Full-Time

Bilingual Customer Support Administrator

Confirmed live in the last 24 hours

Autotrader.ca

Autotrader.ca

1,001-5,000 employees

Digital automotive marketplace and dealer services

Automotive & Transportation

Entry

Montreal, QC, Canada

Required Skills
Sales
Communications
Quality Assurance (QA)
Customer Service
Requirements
  • College diploma
  • Solid verbal/written communication skills in English & French
  • MS Office experience – specifically Excel is essential
  • Strong customer service skills
  • Strong analytical skills
  • Previous experience working with software systems (including CRM tools, data entry systems)
Responsibilities
  • Managing inbound communications (phone or email) from customers or dealer groups related to the set-up or amendment of contracts
  • Capture, process and QA all online products for the customer, including domain inquiries and set up
  • Communicate with the Sales team to provide follow up answers to billing questions or concerns raised by the customers
  • Generate reports from internal systems to validate billing information is processed for the customer
  • Respond to customer enquiries as needed

AutoTrader.ca operates as a comprehensive automotive marketplace that also provides dealership websites and various digital marketing products, like inventory management solutions. This company stands out due to its emphasis on creating a fully integrated digital retail experience, which offers consumers and dealers powerful advertising services and access to a vast audience of car shoppers. By prioritizing a user-friendly platform and leveraging rich data insights to enhance user experiences, AutoTrader.ca is undoubtedly a pioneering entity in transforming automotive sales digitally.

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1975

Growth & Insights
Headcount

6 month growth

0%

1 year growth

8%

2 year growth

24%