Warehouse Manager

We are looking for a Warehouse Manager to own the day-to-day integrity, security, and control environment of M-KOPA’s warehouse and inbound/outbound logistics operations in Kenya.

This role offers the opportunity to be the site-level custodian of warehouse controls at one of Africa’s fastest-growing fintechs, owning everything from inventory discipline and customs compliance to people development and third-party relationships. You’ll enforce disciplined storage and inventory controls, keep imports and clearing activity compliant with customs and regulatory requirements, drive down obsolete and ageing stock, and build a capable, well-managed warehouse and logistics team. Working closely with Finance, the Head of Manufacturing, and cross-functional stakeholders, your decisions protect the organisation from compliance risk, stock loss, and operational inefficiency every single day.

About Us

We foster a culture where operational discipline meets continuous improvement. Our team values inventory accuracy, compliance rigor, and warehouse leadership that builds accountability into every process. You’ll be empowered to enforce controls, develop your team, and drive improvements that directly contribute to operational efficiency and business performance, working in a fast-paced environment where your standards determine how well the entire supply chain operates.

At M-KOPA, our warehouse isn’t just a storage facility—it’s a critical operational hub that keeps devices moving to millions of customers across Africa, and the controls you enforce protect the integrity of every transaction that flows through it.

In this role, you would be responsible for:

Warehouse Space & Racking Controls

• Ensuring rented warehouse racks and paid storage space are used exclusively for items of value—finished goods, saleable inventory, and materials with recognised book value

• Conducting periodic rack utilisation audits and reallocating or clearing any rented space holding non-qualifying items

• Maintaining an accurate rack/bin-location map always reconciled against the WMS/ERP system

Marketing Merchandise Control

• Ensuring every category of marketing merchandise held in the warehouse is covered by a signed Service Level Agreement (SLA) specifying the goods-in receiving process, required documentation, and maximum allowable storage period

• Tracking merchandise against SLA storage limits and proactively flagging, escalating, and clearing any merchandise approaching or exceeding its maximum storage time

• Declining to receive marketing merchandise where no valid SLA exists, escalating to management before accepting any exception

Inventory Ageing & Obsolescence Management

• Collaborating with Finance to produce and publish a monthly Inventory Ageing Report, giving management full visibility of inventory at risk

• Reviewing the ageing report monthly with Finance and relevant stakeholders to agree corrective actions and track them to closure

• Fully implementing the company Disposal Policy, ensuring obsolete, damaged, or written-off items are continually identified and disposed of within policy timelines with complete documentation and approvals

• Maintaining a disposal register/tracker and reporting disposal volumes, values, and ageing trends to management monthly

Imports & Logistics Compliance

• Coordinating inbound logistics with clearing agents, customs authorities, and government bodies to ensure smooth, compliant, and timely clearance of goods across borders

• Ensuring all import documentation (bills of lading, customs declarations, duty remission paperwork, permits) is accurate, complete, and audit-ready

• Executing duty remission and applicable customs schemes accurately, monitoring compliance conditions on an ongoing basis to protect the organisation from retrospective duty claims or penalties

• Escalating any compliance risk, customs query, or regulatory exposure to management and Finance/Legal without delay

• Establishing and enforcing standards for outbound logistics to ensure timely, accurate, and properly documented delivery of products

Inventory & Warehouse Operations

• Enforcing day-to-day inventory management practices (goods-in, put-away, picking, cycle counts, stock reconciliation) that ensure accuracy, transparency, and audit-readiness of stock records

• Leading root-cause investigation and corrective action on stock discrepancies, shrinkage, or unexplained variances

• Driving continuous improvement in warehouse processes to reduce cost, error rates, and turnaround time without compromising control

3rd Party Relations Management

• Ensuring 3rd party SLAs—including courier services and order processing—are adhered to fully without compromise

• Ensuring warehouse-related 3rd party contracts and agreements are renewed and updated on time

• Ensuring all claims to 3rd parties are lodged accurately and on time

• Regularly verifying that billing done by 3rd parties for warehouse and logistics functions is accurate and timely

People Management

• Training, coaching, and professionally developing all warehouse and logistics staff including Warehouse/Inventory Officers, Reverse Logistics Officers, Imports & Logistics Officers, and casual/contract staff

• Setting clear performance objectives, conducting regular performance reviews, and managing underperformance fairly and promptly

• Building a culture of accountability, integrity, and continuous improvement within the warehouse and logistics team

• Planning shift and resource coverage to always ensure adequate supervision and segregation of duties

Health, Safety & Compliance

• Ensuring all warehouse and logistics activities comply with health and safety regulations and company policies

• Ensuring the warehouse passes internal and external audits (finance, health & safety, customs) with no material findings

• Owning and closing out audit action points within agreed timelines

This is a managerial role (Job Band C2) based in Nairobi, Kenya, within the Warehouse & Logistics department. If successful, you would be reporting to the Head of Manufacturing. Your direct reports include Warehouse Officers, Reverse Logistics Officers, and Imports & Logistics Officers.

Your application should demonstrate:

Required Education & Experience

• Bachelor’s degree (B.Com/BSc) in Supply Chain Management, Logistics, Business Administration, or a related field

• 5–8 years of progressive experience in warehouse, logistics, or supply chain management

• At least 2 years in a supervisory or managerial role

• Demonstrated experience in inventory controls, customs clearance, duty remission schemes, and cross-border logistics

Required Skills

• Strong knowledge of customs regulations, clearing procedures, and duty remission schemes, with ability to liaise effectively with clearing agents, customs authorities, and government bodies

• Demonstrated ability to enforce inventory and warehouse controls including racking discipline, SLA management, ageing analysis, and disposal policy execution

• Good understanding of finance procedures for stock valuation, ageing reporting, and disposal sign-off

• Excellent organisational and planning skills with strong attention to detail and accuracy

• Strong problem-solving, analytical, and numerical skills

• High proficiency in spreadsheet and data processing tools including Excel and Dynamics 365

• Strong leadership and people-management skills with a track record of developing and managing teams professionally

• Exceptional work ethic and integrity — you enforce controls even when it’s inconvenient

• Self-motivated with ability to prioritise and manage competing deadlines in a fast-paced environment

Preferred Skills & Qualifications

• Working knowledge of duty remission and customs bonded warehousing schemes within East Africa

• Experience operating an ERP/WMS platform (e.g., Microsoft Dynamics 365, SAP, or similar)

• Familiarity with Lean, 5S, or continuous improvement methodologies in a warehousing environment

• Prior exposure to FMCG, manufacturing, or distribution supply chains operating in African markets

• Professional certification such as CIPS, CILT, or APICS/CSCP is an added advantage

If the above is of interest to you, please apply.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.