Store Manager

About Tiffany

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands with close to 300 stores worldwide.

About the role

We are looking for a talented Store Manager from across the country to lead our luxury retail business in Sydney Westfield. This is a rare opportunity to make your mark. 

As Store Manager, you will be responsible for driving the strategy of the store and providing direction to the store leadership and sales teams. 

• Analyze the performance of the business and determine a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment and in store operations. 
• Provide a cohesive direction for the entire store team, through the utilization of the morning briefing and goal setting.
• Drive a daily focus on providing feedback and coaching our teams to develop a winning culture. 
• Ensure a seamless and luxurious client experience is delivered in store consistently, responding to feedback as it arises.
• Develop a client development plan to engage and grow our high value and VIP clients, utilizing the team to build long term meaningful relationships.

The ideal candidate will have:

• Minimum five years’ experience leading teams of at least 15 people in a retail or client focused environment (i.e., hospitality, events, banking, etc.)
• Experience in sales generation and managing the achievement of sales results
• Experience working towards targets and KPIs
• Experience in partnering with high-net-worth individuals in a selling environment.
• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
• Proven ability and desire to work in a fast-paced, changing environment
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays
• In depth technical knowledge of precious metals and gemstones will be highly advantageous.

Why Tiffany?

• Generous salary & bonus, incentives employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities
• Great mentoring from highly experienced management team

This is just the beginning