Senior Technical Specialist
The Net America
Senior Technical Specialist
The Net America
Manages grants, IT and call centers for government agencies
The net.AMERICA Corporation is seeking a Senior Technical Specialist who has detailed understanding of contact center technologies and telecommunications standards. They must poses strong contact center technology experience including; the installation and testing of systems patches and any type of software installation in accordance with the policies and procedures as set by the Customer.
Responsibilities included but not limited:
• Successful planning, designing, installing, configuring and troubleshooting the Interactive Intelligence Customer Interaction Center (CIC) on an Intel-based or Media Server platform for Multi-channel contact centers of 100+ seats.
• Hands-on experience installing and configuring telephony hardware and software on a server.
• Experience installing, troubleshooting, and configuring the CIC and Interaction Client (IC) software using a unified, customer based scenario.
• Knowledge of and configuration experience with the CIC IVR platform.
• Experience installing and configuring Work Force Management (WFM), preferably on the Interactive Intelligence platform.
Experience and Education Required:
• ITIL Certification Requirement(s) Interactive Intelligence (I3)
• 5 + years of experience Extensive and demonstrated experience with I3 platform
We look forward to receiving your application! Please indicate salary requirements in cover letter. The Net. America Corporation offers a generous comprehensive benefits package.
The net.AMERICA Corporation is an Equal Opportunity Employer
All information will be kept confidential according to EEO guidelines.
Manages grants, IT and call centers for government agencies
The net.America Corporation manages grant programs, modernizes IT and case management systems, and runs contact centers for federal, defense and state government agencies. Federal clients such as FEMA, HUD and HHS use it to track how grant money is spent and meet reporting rules, while state clients use it for public health reporting. Its workforce development division helps employers and schools design registered apprenticeship programs that pair paid jobs with classroom instruction. Agencies pay the company under government contracts and task orders for program management, software development and help desk support. The company was founded in 2000 and is headquartered in Upper Marlboro, Maryland.
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